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    Job · 12535495

    DHL Express logo

    Senior Executive - Sales Support JOG

    DHL Express · Mumbai · onsite · Posted 64d ago

    Not disclosed2–4 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    JobTitle

    SeniorExecutive -SalesSupport-Branch

    Function

    Sales

    ReportsTo

    BranchHead

    Location

    Branch/RegionalLocations

    25%þ50%☐75%☐

    AboutDHLBlue

    DartExpressIndia:

    Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerceinSouthAsia,offeringawiderangeof logisticssolutions.Foundedin1983,itisrecognisedforreliable,time-bound,andsecuredeliveryservicesacross55,000+locationsinIndiaaswellasinternationally.Itscompetenciesspan acrossevaluationandcontracting,planningandtransition,deliveryandexecution, andspecificservicecapabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargoairline, Blue DartAviationLimited, since May 1994, and the Concorde AirLogistics Limited, atransport,storage,andcommunicationsbusiness,sinceMay2004.

    BlueDartExpressLimitedisapartoftheDHLGroup'sDHLeCommercedivision,leveragingthisgloballogisticsleader's networkacross220countriesandterritoriestoprovidecomprehensiveexpressandlogisticssolutionstoourclients.Our robustnetworkandunmatchedinfrastructure havepositioned theBlueDartbrand asakeyIndia-grownlogisticsplayer withanunmatchedandphenomenalglobaloutreachrootedintheDHLbrandofitsmajorityshareholder.

    WeareproudtobeconsistentlyrankedamongIndia'sTop100GreatPlacestoWork,combiningitwithDHLGroup'sTop Employercertification.BeinganEmployerofChoiceisnotjustagoal it'safundamentalpartofwhoweare,committedto creatingaworkplacewherepeoplearevalued,empowered,andwearthesobriquet'BlueDarter'withhonour.

    If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety,BlueDartiswhereyoubelong.BlueDartofferscompetitivecompensationandcomprehensivebenefits,accessto cross-functional,successionplanningandglobalcareerpaths,andstrongcultureofrecognition.

    PositionOverview:

    TheExecutive/SeniorExecutive-SalesSupport-Branchisresponsibleformanagingend-to-endbilling,invoicing,and collectionscoordinationforbranchcustomers,ensuringaccuracy,timeliness,andadherencetocontractualandcompany guidelines.

    TheroleactsasakeyinterfacebetweenSales,Finance,andCustomerstoensuresmoothrevenuerealization,effective dispute resolution,andstrongprocessdiscipline atthe branchlevel.

    JobPurpose:

    Toensure accurate and timely billing, efficientcollections follow-up, and resolutionof customerbilling queries, thereby supportingrevenuerealization,improvingreceivablesperformance,andenhancingcustomerexperience.

    KeyRoles&Responsibilities:

    Billing & Invoicing Management

    .CoordinatewithBranchFinance&Accountsteamsfortimelybillgeneration

    .Validateaccuracy ofinvoicesaspercontractualtermsandcompany norms

    .Ensurecustomizationofinvoicesaspercustomeragreements

    .Ensuretimelydispatchofinvoicestocustomers

    Collections & Receivables Management

    .WorkcloselywithSalesteamstoensuretimelycollections

    .Followuponpending,short,ordelayedpayments

    .Trackreceivablesageingandescalateaspertimelines

    .SupportimprovementofDSOatbranchlevel

    Customer Query & Dispute Resolution

    .Coordinatewith FinanceandSalesteamsto resolve billingdisputes

    .Ensureclosureofdisputesbeforepaymentduedates

    .Maintainproactivecustomercommunication

    Reporting & Governance

    .Maintainbilling,dispatch,andcollection MIS

    .SharereportswithBranchFinanceandSalesleadership

    .EnsureadherencetoSOPs,audit,anddocumentationstandards

    Sales & Branch Coordination

    .Alignbillingcycleswithcontractualagreements

    .Support onboardingof customersfrombillingreadiness perspective

    .EnsurecoordinationacrossSales,Operations,andFinance

    Process Discipline & Continuous Improvement

    .AdheretodefinedSOPsand processes

    .Identifyrecurringissuesandhighlightto< span> supervisor

    .Suggestimprovementstoenhanceaccuracyandturnaroundtime

    .Supportautomationandprocessimprovementinitiatives

    .Applylearningsfromerrorsandauditobservations

    People & Team Support

    .Provideoperationalguidancetobranch sales teams

    .Ensureprocessadherenceandperformancediscipline

    .Supportmanpowerplanninginputswhererequired

    Qualifications&Experience:

    Education:

    .GraduateinCommerce/BusinessAdministration

    .MBA preferred

    Experience:

    .2-4years

    .Experienceinbilling,invoicing,collections,orsalessupportroles

    .Exposuretologistics/courier/B2Bservicespreferred

    Skills&Capabilities:

    Technical Skills:

    .Understandingofbillingandinvoicingprocesses

    .Knowledgeofreceivablesandcollectionsmanagement

    .ProficiencyinMSExceland reportingtools

    .FamiliaritywithERP/billingsystems

    Key Competencies:

    .Attentiontodetail

    .Strongcoordinationandstakeholdermanagement

    .Customerorientation

    .Problem-solvingapproach

    .Abilitytowork undertimelines

    KeyPerformanceIndicators:

    KRAs

    KPIs

    BillingTimeliness

    %invoicesgenerated anddispatchedwithintimelines

    BillingAccuracy

    Numberofbillingerrors /reworkcases

    CollectionsEfficiency

    %collectionsachievedwithinduedates

    ReceivablesControl

    Reductioninoverduereceivables/ageing

    Dispute Resolution

    Turnaroundtimeforclosureofbillingissues

    Reporting&Compliance

    Accuracyandtimelinessof MIS

    StakeholderCoordination

    FeedbackfromSales/Financeteams

    Process Improvement&Discipline

    ReductioninrecurringerrorsadherencetoSOPs

    WhyjoinDHLBlueDart

    Whenyoujoinus, you're notjusttaking a job-you're becoming part ofa purpose-led movementthat's reshaping the future oflogisticsacrossIndiaandtheworld.AtBlueDart,wedon'tjustdeliverparcels-wedeliverexcellence,innovation,and opportunity every day.

    Here'swhatmakesusstandout:

    .GreatPlacetoWork®Certified-atestamenttoourpeople-firstculture,inclusiveenvironment,andcommitment to your growth and wel l-being.

    .Competitivepayandperformance-linkedrewardsthattrulyrecognizeyourimpact.

    .Structuredlearning,globalexposure,andon-the-jobcoachingtohelpyougrowfasterthanever.

    .Best-in-classbenefits-fromcomprehensivemedicalcover(includingoptionalparentalcare)tofinancial wellness and generous time off.

    .Aculturethatcelebratesdiversity,innovation,andboldthinking-whereyourvoiceisheardandyour contributionsmatter.

    .GlobalcareerpathsacrosstheDHLGroup,openingdoorstoopportunitiesin220+countriesandterritories.

    .TheprideofworkingwithIndia'smostawardedlogisticsbrand,trustedbymillionsanddrivenbypurpose.

    Thisisyourchancetodomeaningfulwork,buildacareerwithoutborders,andthriveinacompanythat'snotjustalogistics leader-butaGreatPlacetoWork.Comegrowwithus.

    Disclaimer:

    AtBlueDartExpressLimited,all recruitmentisconductedthroughafair,transparent,andmerit-basedprocessaligned withourcommitmentstoHumanRightsandDiversity,Equity,Inclusion&Belonging(DEIB).

    BlueDartdoesnotrequestoracceptanyfees,deposits,orpaymentsfromcandidatesatanystageoftherecruitmentor onboardingprocess.Anysuchrequestisfraudulentandunauthorized.

    BlueDartshallnotberesponsibleforanylossarisingfromsuchfraudulentactivity.Forverification,candidatesmaywrite to.


    Sourced from foundit

    Skills

    BillingCollectionsInvoicing

    About DHL Express

    DHL Express logo

    DHL Express

    Logistics

    3.0k+

    employees

    1979

    47 years old

    Bonn

    Germany

    ₹5.9L PA avg

    Avg at DHL Express

    About

    DHL Express offers international door-to-door delivery services with tracking features, ensuring logistics solutions across over 220 countries.

    Industries

    LogisticsFacility Management Services

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.4

    Career growth

    3.3

    Work-life

    3.9

    Employees rate it well for

    Job Security41Overall Company41

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