Senior Executive - RM

Job Summary

Role Overview. The incumbent will be based at a GPL site office and will be responsible for managing the end-to-end customer experience post-booking. This is a customer-facing role at the heart of GPL's after-sales function ensuring homebuyers feel supported, informed, and valued throughout their journey with us.

Responsibilities

• Handle customer queries and complaints received via phone, email, or walk-ins ensuring timely, accurate, and high-quality resolutions in line with GPL's SOPs.
• Coordinate with internal teams Finance, Facilities, and Legal to resolve customer issues efficiently.
• Track all escalations and complaints to closure; ensure no query goes unresolved.
• Liaise with the Facilities team on snagging and de-snagging issues raised by customers.
• Surface recurring feedback to improve the quality of service delivered to customers.
• Keep customers proactively informed on project milestones and upcoming payment obligations.
• Send pre-intimations and payment reminders for every milestone as per GPL's communication SOPs.
• Follow up on delayed payments through calls and written communication; raise escalations where required.
• Ensure all payment-related data is accurately updated in SFDC in coordination with the Finance team.
• Work with internal teams to streamline collections and minimise payment delays.

Skills

• Working knowledge of CRM systems (Salesforce or equivalent) and MS Office.
• Comfort with digital tools for tracking, reporting, and customer communication.

Requirements

• Work Experience: 2-4 years.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.