Senior Executive - Program Management
MakeMyTrip · Bengaluru · onsite · Posted 27d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
Drive Supply Ops, monitor and improve key operational metrics (Eg Live tracking, Bus cancellations, DMS adoption, etc.
Analyse operational business data to identify trends, gaps, and improvement areas.
Prepare weekly and monthly performance reports and dashboards.
Work closely with cross functional departments to resolve issues and improve service quality.
Assisting in defining SOPs, tracking, ensuring adherence execution
Coordinate with cross-functional teams (product, supply, support, CRM, etc.).
Ensure adherence to operational standards and policies.
Educational Qualification: B.Tech / MBA
Experience: 24 years of experience in operations, account management
Keyskillsrequiredforthe role:
Managed a defined set of supply partners, accounts, or a specific region.
Handled partner interactions, issue resolution, and performance improvement initiatives.
Worked with data to track performance, identify gaps, and drive corrective actions.
Drove adoption of key business programs or process improvements.
Managed projects or initiatives with clear targets and timelines.
Demonstrated measurable impact on operational or revenue metrics
Strong analytical skills with proficiency in Excel, MS office or Google Sheets.
Good stakeholder management and communication skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Program Managementcrmanalytical thinkingService qualitybusiness dataGoogle SheetsCommunication SkillsStakeholder Managementoperationsaccount management
About MakeMyTrip
MakeMyTrip
Internet
2.5k+
employees
2000
26 years old
Gurgaon/Gurugram, Haryana
India
About
MakeMyTrip provides Flight Tickets, Hotels, Holiday Packages, Bus and Train / Railway Reservations for India & International travel.
Industries
Internet
Employee ratings
1,014 reviews
3.4/ 5
Culture
3.4
Career growth
2.9
Work-life
3.5
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