Senior Executive Possession

Role Overview

The candidate will be responsible for managing the possession process for residential/commercial real estate projects, ensuring seamless customer handover, documentation, coordination with internal departments, and delivering a superior customer experience. The role requires strong coordination, customer handling, and post-sales management skills within the real estate sector.

Key Responsibilities

• Handle end-to-end possession and handover activities for customers.
• Coordinate with Sales, Projects, Legal, Finance, and Facility Management teams for timely possession closures.
• Ensure all possession-related documentation and compliance are completed accurately.
• Schedule and manage customer possession appointments and site visits.
• Address customer queries, escalations, and concerns related to possession and post-possession services.
• Maintain MIS reports, possession trackers, and customer databases.
• Ensure collection of pending dues before possession handover.
• Coordinate snag rectification and ensure readiness of units before handover.
• Support registration and agreement execution processes wherever applicable.
• Maintain high customer satisfaction through effective communication and relationship management.
• Prepare periodic reports on possession status, customer feedback, and pending issues.
• Ensure adherence to company SOPs and RERA compliance norms.

Required Skills & Competencies

• Strong understanding of CRM and possession processes in real estate.
• Excellent communication and interpersonal skills.
• Strong coordination and problem-solving abilities.
• Ability to handle customer escalations professionally.
• Knowledge of property documentation and handover formalities.
• Proficiency in MS Excel, CRM software, and MIS reporting.
• Good organizational and multitasking skills.

Preferred Candidate Profile

• Graduate/Postgraduate in any discipline.
• 4–7 years of experience in CRM/Possession within the real estate industry.
• Experience in residential or commercial project handovers preferred.
• Candidate should possess strong customer management and coordination capabilities.
• Work location would be Baner ( Pune ). Nyati Emerald .

Key Performance Indicators (KPIs)

• Timely possession closures
• Customer satisfaction scores
• Reduction in customer escalations
• Accuracy in documentation and MIS
• Collection efficiency before possession