Senior Executive -P&C Services

Required Competencies:

• Strong working language skills required for English, Hindi and at least 2 regional languages (Malayalam / Telugu).
• Experience and knowledge in different HR processes with special focus on one of the following areas of expertise is an advantage. The areas are as follows: master data and reporting, recruitment, talent management, reward and recognition, learning and development
• Experience in using Workday and/or other HR solutions as an advantage.
• Experience in working in a shared service center or call center is an advantage.
• Experience in voice based process is an advantage.
• Empathy and true service mindset to ensure great employee experience for the service delivery
• Promoting two way communication with an exchange of information, opinion and feelings
• Actively listening to the input of others and summarizing information to ensure they have been understood
• Willingness to work in different time zones / shifts to meet business requirements

Responsibilities and key activities:

• Supporting and advising employees and managers in using HR tools and support them in different HR processes related questions and administrative actions ( voice and non-voice activity)
• Processing different transactions and handling employee and managers queries ( voice and non-voice activity).
• Process scope includes following HR processes areas: master data and reporting, recruitment, talent management, reward and recognition, learning and development
• Validating if all required information or documentation is provided prior executing transactions
• Maintaining and monitoring reminders and notifications based on work instructions
• Respecting targets for quality and service level agreements
• Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date.
• Working closely together with other HR colleagues within HR Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience
• Reporting time and other process performance data based on request
• Maintaining working instructions and knowledge base
• Supporting process improvements and harmonization activities
• Participation in team meetings, process analysis and improvement actions

We are expecting you to have:

Experience - 1 to 5 years

Qualification - Any Bachelor's degree (Graduation in Human Resources will be an added advantage)

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