Senior Executive - Operations and Service
Bajaj Finance · Rajkot · onsite · Posted 2d ago
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance ltd. Culture Anchor: Work Hard - Consistently puts in effort. Plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with the organization's policies. Act with Integrity.
Duties and Responsibilities - Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
- Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection.
- Cross selling the insurance and other products to walk in customers
- Cash Customer Service /NPS and Audit Queries
- Service branch maintenance and control
- Consistent increase in penetration of CDM/Kiosk
- Manage escalations with teams (Centralize/HO) for end to end resolution
- Petty cash management
- Maintain minimal errors in audit report published by HO.
- Understanding of cash customer service related processes and policies.
- Graduate/Post graduate fresher/with experience
- Ability to work independently and towards deadlines.
- Effective oral and written communication skills
Sourced from naukri
Skills
Customer ServiceCross SellingCustomer ComplaintsKioskNPSCash CollectionPetty CashCommunication SkillsoperationsmaintenanceAudit Reportfinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
Employees rate it well for
Work Life Balance807Salary796Work Culture632Work Environment356Career Growth348
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