Senior Executive - Operations and Service

This position is open with Bajaj Finance Ltd.

• To ensure SLA delivery for each process.
• To ensure quality of files processed by the Operations team are within the specified guidelines.
• Achieve service to sales numbers.
• To ensure all cash management services at the branch are delivered.
• Achieve service related TAT specific deliverables like generating tokens, FTR, TAT etc.
• Data analysis sharing of best practices with team.
• Ensuring implementation of policies processes.
• Coordination with various HO / Cross functional departments providing feedback.
• Recruiting and manpower forecast planning.
• Ensuring highest levels of employee relationship, motivation engagement to drive results high levels of employee satisfaction.
• Vendor management (CPV Agencies).
• Ensuring compliance integrity within the area/region.
• To support all new initiatives functional projects of the function.

• Should have 2-4 years experience, and minimum 1 year managing branch operations.
• Should be a post graduate preferably.
• Should have collaborative work style to engage with peers colleagues across the company.
• Should have excellent communication skills along with strong presentation and data analytics skills.
• Self-motivated and a self-starter.