Senior Executive - Operations and Service
Bajaj Finance · Not specified · onsite · Posted 48d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
This position is open with Bajaj Finance Ltd.
Duties and Responsibilities - To ensure SLA delivery for each process.
- To ensure quality of files processed by the operations team are within the specified guidelines.
- Achieve service-to-sales numbers.
- To ensure all cash management services at the branch are delivered.
- Achieve service-related TAT and specific deliverables like generating tokens, FTR, TAT, etc.
- Data analysis and sharing of best practices with team.
- Ensuring implementation of policies and processes.
- Coordination with various HO / cross-functional departments and providing feedback.
- Recruiting and manpower forecast and planning.
- Ensuring highest levels of employee relationship, motivation and engagement to drive results and high levels of employee satisfaction.
- Vendor management (CPV agencies).
- Ensuring compliance and integrity within the area/region.
- To support all new initiatives and functional projects of the function.
- Should have 2-4 years of experience, and a minimum of 1 year managing branch operations.
- Should be a postgraduate, preferably.
- Should have a collaborative work style to engage with peers and colleagues across the company.
- Should have excellent communication skills along with strong presentation and data analytics skills.
- Self-motivated and a self-starter.
Sourced from naukri
Skills
employee satisfactionAnalyticsService To SalesData AnalyticsSLACash ManagementcpvCommunication SkillsVendor ManagementoperationsSalesdata analysiscompliancefinanceBranch Operations
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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