Senior Executive NBD Operations

A. Job purpose To coordinate and manage the complete order execution cycle from receipt of Purchase Order {PO) to successful dispatch and post-sales support, ensuring timely communication, regulatory compliance, artwork approvals, payment follow-ups, production planning coordination, and customer satisfaction. 

B.  Key Role tasks

1. Purchase Order Management

Receive 1st Purchase Orders (POs) from customers. Verify PO details including product specifications, quantity, pricing, delivery timelines, and commercial terms. Coordinate with Sales for clarification of discrepancies. Send formal PO acknowledgement to customers. Maintain records of acknowledged orders. Product Code Generation & Master Data Management o Generate new Finished Product (FP) codes for approved products.

2.  Coordinate with ERP/MIS teams for master creation. Lock approved product specifications in the system. Ensure BOM, artwork, packaging specifications, and regulatory details are accurately updated. Prevent unauthorized modifications after approval. Order book Management & Production Schedule Communication.

3. Enter customer orders into ERP/order management systems. Maintain and update the order book regularly. Track order status from confirmation to dispatch. Coordinate with Production Planning and Procurement teams for dispatch schedule. Monitor execution against committed delivery schedules. 

4.Monitor forecast accuracy and communicate changes proactively. Communicate confirmed production and dispatch schedules to customers. Provide periodic order status updates. Inform customers proactively regarding delays or changes. Coordinate with Production, OA, Warehouse, and Logistics teams for schedule adherence. Monitor advance payments, balance payments, and credit terms.  

5) Coordinate with Finance for payment status updates. Follow up with customers for overdue payments. Ensure payment compliance before dispatch as per company policy. Artwork Development & Approval Coordination. 

6) Coordinate artwork development with Design, PM, QA, Regulatory, and customers. Ensure timely sharing of artwork proofs. Track approval status and maintain approved artwork records. Verify statutory and customer-specific requirements on artworks. Ensure final approved artwork is released for production. Regulatory Documentation & Product permissions. 

7) Coordinate preparation and submission of product permission applications. Liaise with Regulatory Affairs for approvals. Coordinate Prepare and compile dossiers whenever required. Share documents with customers and authorities as needed. Dispatch & Logistics Coordination.

 8) Ensure completion of dispatch documentation. Coordinate invoice generation and dispatch approvals. Verify packing details and shipping instructions. Arrange transportation with approved logistics partners. Share dispatch details, LR/A WB copies, and tracking information with customers. Monitor shipment movement. (Escalation case) Quality Complaint Management 

9) Receive and record quality-related complaints. Coordinate investigation with QA/QC departments. Ensure timely root cause analysis and corrective actions. Communicate findings and resolutions to customers. 9) After-Sales Service . 

10) Address post-dispatch customer queries. Coordinate replacement, credit note, or corrective action processes. Ensure customer satisfaction through timely resolution. Maintain regular communication with customers. Gather feedback for process and product improvements. Handover to product to CRR.

Industry Type: Pharmaceutical & Life Sciences

Employment Type: Full Time, Permanent