Senior Executive Merchant Helpdesk (Tech Support)
Airpay Payment Services Pvt. Ltd. · Mumbai · onsite · Posted 53d ago
Not disclosed3–5 yrsfulltimeSourced from
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About this role
Designation: Senior Executive– Merchant Helpdesk (Tech Support)
Experience: 3 - 5 years +
Department: Operations
Location: Navi Mumbai
Job Role
Experience: 3 - 5 years +
Department: Operations
Location: Navi Mumbai
Job Role
- Will be key member of merchant helpdesk and will be responsible for implementation and delivery of all the solution product merchant.
- Should have complete knowledge of payment gateway & digital payments.
- Building payment gateway related products, settlement, and recon process.
- Application support for handling system issues / error tracking.
- Experience of working for Payment Gateway/ bank/ ecommerce merchant aggregator/ electronic payment technology vendor.
- Should know operation, technical support of Payment Gateway at bank/ Ecommerce Merchant Aggregator/ Electronic Payment technology vendor. Required to interact with internal teams, vendors and Bank for issues and other supports.
- Experience in system handling & techno functional solution, support process specifically of Payment Gateway applications.
- End user queries resolution, clarifications, support for resolution of production queries on system functionalities. Incident and Problem management from functional perspective for all supported applications.
- Strong communication skills (verbal and written)
- Takes ownership of tasks and drives it to completion.
- Preferred from Fintech industry.
- Proficient in working on MS Office applications i.e. Excel, Power point, etc.
- A Bachelor's degree in any stream.
- Disciplined, performance and outcome oriented.
- Working in cross-functional team, collaborating with peers
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Skills
settlement and recon processtechno functional solution supportProblem managementpayment gatewayDigital PaymentsApplication Supportsystem handlingError Tracking
About Airpay Payment Services
Airpay Payment Services Pvt. Ltd.
FinTech
75
employees
2012
14 years old
Mumbai, Maharashtra
headquarters
₹9.5L PA avg
Avg at Airpay Payment Services
About
Airpay Payment Services operates in the fintech sector, providing an innovative contactless payment platform to enhance transaction efficiency for e-commerce and retail businesses.
Industries
FinTechInternet
Employee ratings
10 reviews
2.7/ 5
Culture
2.1
Career growth
1.8
Work-life
2.3
Employees rate it well for
Compensation & Benefits28Work-Life Balance27
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