Senior Executive - IT Operations/Infra Support

Key Responsibilities:

• 24x7 technical team in the detection and management IT Services, events and incidents.
• Manage and oversee production systems during shifts, ensuring smooth operations and prompt response to incidents.
• Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion.
• Coordinate DC and DR failover activities, ensuring the availability and reliability of critical systems.
• System patching activities, ensuring that all systems are up-to-date with the latest security and functionality updates.
• Collaborate with different teams, including development, infrastructure, and support teams, to address and resolve production issues efficiently.
• Prepare and share comprehensive weekly status reports detailing the performance, incidents, and improvements made during the week.
• Manage and administer Linux-based systems, ensuring optimal performance, security and availability in coordination with OEM.
• Manage and administer Windows-based systems, ensuring optimal performance, security and availability in coordination with OEM.

Additional Requirements:

• Experience with EOD/BOD job handling and managing DC, DR failover activities.
• System patching processes and coordination with different teams.
• Good knowledge and hands-on experience in managing Linux systems.
• Working knowledge in managing Windows systems.
• Very Good communication and collaboration skills.
• Ability to work independently and perform activities during the night shift.