Senior Executive- International Customer Support

Job description:

Job Title: Senior Executive International Customer Support

Role Overview:

The Senior Executive – International Customer Support is responsible for managing global distributor

relationships, supporting sales operations, coordinating cross-functional activities, and ensuring

smooth execution of international business processes.

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Key Responsibilities:

Distributor Management:

• Onboard new international distributors and maintain strong relationships.
• Track distributor performance, sales data, targets, and agreement validity.
• Prepare and manage distributor agreements and conduct regular review meetings.

Sales Coordination & Reporting:

• Monitor distributor sales and share performance data with internal Sales Officers.
• Support sales growth through coordination of schemes, follow-ups, and performance tracking.

Marketing & Promotional Support:

• Coordinate dispatch of promotional materials and gift kits to distributors.
• Plan and execute monthly social media content in coordination with the Marketing team.
• Identify and coordinate with vendors for promotional items and giveaways.

Training & Support:

• Provide website introduction and website module training to newly onboarded distributors.
• Assist in product trainings in coordination with the Export Marketing team.

Operations & Coordination:

• Coordinate with International Logistics, Purchase, Accounts, and internal teams for smooth

execution based on the nature of the work.

• Handle team queries related to distributor details, ERP updates, and website modules.
• Support team operations in the absence of reporting managers.

Documentation & Compliance:

• Maintain records such as distributor registers, inquiry registers, agreements, and feedback

forms.

• Update risk registers, objectives, SOPs, and QSPs in coordination with internal and regulatory

teams.

• Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:

• Coordinate with the Export Manager for visa processing and approvals.
• Support international exhibition-related activities, including coordination, preparation, and

post-exhibition follow-ups, as required..

Additional Support:

• Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Good coordination, planning, and time management abilities
• Ability to handle data with attention to detail and accuracy
• Problem-solving and decision-making capability
• Ability to manage multiple tasks efficiently
• Working knowledge of MS Office (Excel, PowerPoint, Word)
• Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:

• Coordinate with the Export Manager for visa processing and approvals.
• Support international exhibition-related activities, including coordination, preparation, and

post-exhibition follow-ups, as required..

Additional Support:

• Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Good coordination, planning, and time management abilities
• Ability to handle data with attention to detail and accuracy
• Problem-solving and decision-making capability
• Ability to manage multiple tasks efficiently
• Working knowledge of MS Office (Excel, PowerPoint, Word)