Senior Executive - Inside Sales

Key Responsibilities

1. GeM Portal & Backend Operations

• Bid & Tender Management: Actively monitor, identify, and analyze relevant tenders, RFPs (Request for Proposals), and direct purchase opportunities on the GeM portal.
• Backend Processing: Handle complete end-to-end backend documentation, including compilation of technical compliance, financial bids, and necessary certificates for bid submission.
• Cataloging & Pricing: Upload, update, and manage the companys product and service catalogs on GeM, ensuring accurate pricing, specifications, and availability.
• Order Management: Track received orders, coordinate contract generation, and oversee order processing workflows within the portal timeline to avoid penalties or liquid damages.

2. OEM Coordination & Relationship Management

• MAF & Pricing Procurement: Coordinate with leading IT hardware and software OEMs to secure Manufacturer Authorization Forms (MAFs), special pricing, and customized deal registration support for specific bids.
• Technical Compliance Alignment: Work closely with OEMs to map tender technical specifications accurately with product datasheets.

3. Internal Stakeholder Coordination

• Cross-Functional Collaboration: Partner with the Technical/Pre-Sales team to validate technical compliance, and the Finance team for EMD (Earnest Money Deposit) or Bank Guarantee arrangements.
• Sales Pipeline Alignment: Provide regular pipeline updates to the field sales and executive management teams regarding upcoming bids, current portal submissions, and won contracts.
• Delivery & Logistics Sync: Coordinate with the operations and logistics teams to ensure delivery timelines align strictly with GeM contract obligations.

4. Compliance, Reporting & MIS

• Documentation & Audit Trail: Maintain meticulous records of all submitted bids, quotes, agreements, and correspondence for internal and external audits.
• MIS Reporting: Prepare and present weekly/monthly reports on bid success rates, pipeline value, pending OEM support, and portal metrics to senior management.
• Policy Monitoring: Stay updated on changing GeM portal guidelines, procurement policies (like Public Procurement Order - Make in India preference), and financial regulations.

Key Performance Indicators (KPIs)

• Bid Submission Accuracy: Zero disqualifications due to administrative or documentation errors.
• Turnaround Time (TAT): Meeting strict internal and OEM deadlines for MAF procurement and technical mapping.
• Portal SLA Compliance: 100% adherence to GeM guidelines for order acceptance and contract processing milestones.
• Stakeholder Satisfaction: Smooth communication flow evidenced by minimal friction between OEM partners and internal units.