{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Executive - Guest Relations","description":"Senior Executive - Guest Relations

Job Description Summary

Purpose of the role in 1-2 sentences Responsible for managing customer relationships, resolving escalated issues, and ensuring high levels of satisfaction through proactive communication and service excellence.

Job Description

About the Role: Customer Engagement: Build and maintain strong relationships with key customers through regular interaction and support.
Issue Resolution: Handle escalated complaints and service concerns promptly, ensuring timely and effective solutions.
Process Coordination: Liaise with internal teams to ensure smooth execution of customer requests and commitments.
Data Reporting: Maintain accurate customer records in CRM systems and prepare reports on interactions, feedback, and performance metrics.
Service Improvement: Collect customer feedback and suggest process improvements to enhance overall experience.

About You:

35 years of experience in customer service or relationship management.
Excellent communication and interpersonal skills.
Proficiency in MS Office and CRM tools.
Strong problem-solving and negotiation abilities.
Ability to manage multiple priorities and work under pressure.

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