Senior Executive Guest Relation

Role & responsibilities :

QUALIFICATIONS: Bachelors degree in Hospitality, Business Administration, or a related field is preferred.

EXPERIENCE: 5+ years of experience as an GRE or similar role, along with prior experience in Customer Service roles, preferably in the real estate or property management sector or Aviation or a related field.

KEY RESPONSIBILITIES: The Guest Relations Executive will be responsible for managing customer interactions and ensuring a high level of satisfaction for all guests visiting the site. This role involves welcoming and assisting potential buyers, addressing their queries, and providing a seamless and pleasant experience.

KEY RESPONSIBILITIES:

• Greet and welcome all visitors to the site, ensuring a positive first impression.
• Provide detailed information about the property, amenities, and surrounding area to potential buyers.
• Conduct site tours for visitors, highlighting key features and benefits of the property.
• Address and resolve any customer queries or concerns promptly and efficiently.

• Assist customers with necessary paperwork and ensure all documents are completed accurately.

• Assist in organizing and managing on-site events, open houses, and promotional activities.

• Gather and relay customer feedback to the relevant departments to improve service quality.

• Build and maintain positive relationships with potential and existing customers to encourage referrals and repeat business.
• Manage the front desk, maintain visitor logs, and ensure the reception area is neat and presentable.

• Work closely with the sales and marketing teams to support their initiatives and provide necessary information.

REPORTING TO: Site Head

LOCATION: Bandra Pali Hill

ABOUT US: The PURAVANKARA GROUP was established in 1975, in response to the growing need for quality housing and commercial space in the metropolitan cities of India. Since then, the Group has grown to be one of the leading Real Estate Developers of the country, serving the needs of a discerning clientele. The Puravankara Group, with over 49 years of excellence across the housing sector in various regions of the Country has projects in Bangalore, Chennai, Kochi, Coimbatore, Hyderabad, Mumbai, Pune and Kolkata. With a land bank of over 125 million sq ft, the Group has above 20 million sq ft of residential and commercial space currently under construction.

Preferred candidate profile : Bachelors degree in Hospitality, Business Administration, or a related field is preferred. Good communication skills and great personality. Please do not apply if your experience is less than 3 years in GRE.