Senior Executive - Ecommerce

Role Purpose

Manage day-to-day operations and execution across assigned e-commerce accounts, ensuring smooth business operations, accurate reporting, product availability, catalogue hygiene, and timely execution of promotions. The role will support business growth through strong coordination, data tracking, and proactive issue resolution, while building the capabilities required to take on larger account ownership over time.

Role & responsibilities

1. Account Operations & Execution

* Manage day-to-day operational activities across assigned e-commerce platforms.

* Track purchase orders (POs), order fulfilment, inventory, product availability, pricing, and catalogue accuracy.

* Monitor product listings, suppressed ASINs/SKUs, content gaps, and other platform-related issues.

* Coordinate with platform teams and internal stakeholders to ensure timely resolution of operational challenges.

* Maintain trackers for open issues, action items, ownership, and closure timelines.

2. Business Tracking & Reporting

* Track daily, weekly, and monthly sales performance against business targets.

* Maintain dashboards covering NSV, units, SKU-level performance, inventory, availability, and pricing.

* Identify business deviations and highlight key drivers to the reporting manager.

* Prepare regular performance reports and provide data inputs for business reviews.

* Ensure accuracy and timely submission of all business reports and trackers.

3. Promotions & Campaign Execution

* Coordinate the execution of platform deals, promotional campaigns, visibility activities, and sale events.

* Ensure planned discounts, selling prices, inventory, and product listings are accurately reflected on the platform.

* Track campaign execution and flag any gaps between agreed plans and actual implementation.

* Support pre-event readiness checks and post-event performance reporting.

4. Inventory & Catalogue Management

* Monitor SKU-level stock availability and proactively flag out-of-stock risks.

* Coordinate with Supply Chain and platform teams to support inventory replenishment and order execution.

* Ensure product content, images, titles, MRP, selling price, and pack-size information are accurate.

* Follow up on new SKU onboarding, listing activation, and resolution of catalogue-related issues.

* Monitor ageing or slow-moving inventory and support relevant corrective actions.

5. Cross-functional Coordination

* Work closely with Sales, Supply Chain, Finance, Marketing, and Performance Marketing teams to ensure seamless execution.

* Follow up on pending actions and ensure timely closure of deliverables.

* Coordinate with platform account managers for operational requirements, promotions, and business updates.

* Proactively communicate critical issues and escalate risks that may impact sales or business continuity.

Preferred candidate profile

* Experience: 23 years in e-commerce operations, marketplace management, sales operations, or key account support.

* Experience with platforms such as Amazon, Flipkart, Blinkit, Zepto, Nykaa, Myntra, or similar marketplaces preferred.

* Strong Excel skills and comfort working with large datasets and performance trackers.

* Good analytical, organisational, and problem-solving abilities.

* Strong follow-up skills, attention to detail, and a proactive approach to issue resolution.

* Ability to coordinate effectively with multiple internal and external stakeholders.

* FMCG, Beauty, Personal Care, or Consumer Goods experience preferred.