Senior Executive - Debt Management Services - SME
Bajaj Finserv Health · Pune · onsite · Posted 55d ago
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance ltd.
Duties And Responsibilities
- Responsible for Field Debt Collection of Credit Card in the respective location.
- Personal Visit to high POS and Critical customers.
- Identifying the Collection Agencies in the respective Location for Capacity building.
- Managing Agencies and Collection Executives of Agency.
- Ensuring timely allocation in automated or manual environment.
- Delivery of Critical Collection Performance metrics in the location for Cards.
- Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Handle customer issues escalations.
- Ensuring documented feedback and action taken on all cases in soft buckets.
- Ensuring adequate Feet on Street availability bucket-wise / segment-wise.
- Report for support on mechanism for legal / police issues.
- Ensuring audit queries are complied with, ensuring corrective and preventive action.
- Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.
- Demonstrated success & achievement orientation.
- Good communication skills.
- Negotiation Skills
- Strong bias for action & driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Good Interpersonal skills.
- Working knowledge of computers.
Sourced from foundit
Skills
About Bajaj Finserv Health
Bajaj Finserv Health
Internet
1.0k+
employees
2019
7 years old
Pune, Maharashtra
India
About
Company Overview
Bajaj Finserv Health is a health-tech company providing access to preventive, personalized & affordable healthcare for all. It is an all in one healthcare application where you can get a wide range of healthcare services such as accessing personalized healthcare plans, finding doctor clinics near you, booking appointment, storing your health records, and a lot more. At Bajaj Finserv Health, we are trying to change the way Indians access Healthcare. If you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, Join us!
Website: https://bajajfinservhealth.in/
Video links (App video) https://youtu.be/M2QHvaBC_z8
Bajaj Finserv Health Launch https://youtu.be/IrL_GDlCUhQ
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Career growth
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Work-life
3.5
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