Senior Executive - Customer Service

Job Summary

Senior Executive - Customer Service | Job Details

Senior Executive - Customer Service

Pune, Maharashtra, India

Key Responsibilities

• Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
• Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
• Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure smooth execution of services
• Support the sales team with client servicing, follow-ups, quotation coordination, and order execution
• Oversee order processing / shipment coordination / documentation, ensuring accuracy and compliance with company procedures
• Collaborate with internal teams to resolve operational challenges and improve service delivery
• Maintain regular communication with customers regarding service updates, delays, and resolutions