Senior Executive Customer Service Support
Alleima · Mehsana · onsite · Posted 50d ago
Not disclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Department Responsibility
Authority
Accountability
3 to 7 years
Education
Degree in Mechanical Engineering
Interested candidates may send their resumes on
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- Co-ordinate with All sales units from order receipt to execution.
- Communication and coordination with Process Team and All SU's on technical requirements.
- Order booking into system (following all processes for approval)
- Generate and release order acknowledgement to All SU's. Release order to production.
- BIS and End Customer Registration as per Plan
- Communication to All SU's on status of all orders.
- Coordination with production and QA for the Delivery Precision for all customer orders
- Coordinate with All SU's and PU for all dispatches to customers including Logistics.
- Coordinate with direct purchase team for raw material requirements for all customer orders.
- Coordinate for Customer Surveys and feedback from all customers.
- Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and All SU's.
- Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.
- Coordinate customer visits. Coordinate Service & Product related customer complaints.
- Follow all statutory requirements of the company.
- Relevant Customer information / communication to be passed on to all stake holders in plant.
- To prepare PTR (Product Track Record) data for different product Accounts under PU
- To develop statistical tools for Monthly/quarterly order analysis for management review
- To develop statistical tools for Monthly enquiry analysis
- MIS Updating.
- Carry out activities to demonstrate EHS leadership and act as a role model.
- Work according to Alleima Safety Principles towards the vision of zero harm.
- Ensuring all actions in the department are in the direction of achieving the company's qualitative & quantitative targets.
- Ensure the department working & maintaining record as per the ISO 9001, ISO 45001
Authority
- Escalate to SCM Manager if customer requirements are not fulfilled.
- Have an authority to stop unsafe process, work, task or behavior to prevent any potential
Accountability
- Bringing solutions by being proactive and taking the initiative at work.
- Being Empathetic and work closely with All stakeholders.
- Alleima Business Understanding
- Good Communication skills to communicate effectively with SU
- Knowledge of stainless-steel tube products & sizes
- Planning
- Understanding Applicable Spec and Product requirements
3 to 7 years
Education
Degree in Mechanical Engineering
Interested candidates may send their resumes on
[HIDDEN TEXT]
Sourced from foundit
Skills
Knowledge of stainless-steel tube productsMIS updatingUnderstanding Applicable Spec and Product requirementsOrder Bookingplanning
About Alleima
Alleima
Metals & Mining
Hallstahammar
SE
₹9.7L PA avg
Avg at Alleima
About
Alleima is a global manufacturer of high value-added products in advanced stainless steels and special alloys as well as solutions for industrial heating. Based on long-term customer partnerships and leading materials technology, we develop products for the most demanding applications and industries.
Industries
Electrical DistributionIndustrialManufacturingProject Management
Employee ratings
10 reviews
3.7/ 5
Culture
3.7
Career growth
3.1
Work-life
3.7
Employees rate it well for
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