Senior Executive - Customer Service Support

Location: Mehsana, India

Department Responsibility

• Coordinate with all sales units from order receipt to execution.
• Communication and coordination with the Process Team and All SU s on technical requirements.
• Order booking into system (following all processes for approval).
• Generate and release order acknowledgement to All SU s. Release order to production.
• BIS and End Customer Registration as per Plan.
• Communication to All SU s on status of all orders.
• Coordination with production and QA for the delivery precision for all customer orders.
• Coordinate with All SU s and PU for all dispatches to customers including logistics.
• Coordinate with direct purchase team for raw material requirements for all customer orders.
• Coordinate for Customer Surveys and feedback from all customers.
• Responsible for documentation of all customers and follow the proper distribution and dispatches of the documents to the customers and All SU s.
• Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.
• Coordinate customer visits. Coordinate Service & Product related customer complaints.
• Follow all statutory requirements of the company.
• Relevant Customer information / communication to be passed on to all stakeholders in plant.
• To prepare PTR (Product Track Record) data for different product accounts under PU.
• To develop statistical tools for Monthly/quarterly order analysis for management review.
• To develop statistical tools for Monthly enquiry analysis.
• MIS Updating.

EHS Responsibility

• Carry out activities to demonstrate EHS leadership and act as a role model.
• Work according to Alleima Safety Principles towards the vision of zero harm.
• Ensuring all actions in the department are in the direction of achieving the company s qualitative & quantitative targets.
• Ensure the department working & maintaining record as per the ISO 9001, ISO 45001

Authority & Accountability

Authority

• Escalate to SCM Manager if customer requirements are not fulfilled.
• Have authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, environment or property.

Accountability

• Bringing solutions by being proactive and taking the initiative at work.
• Being empathetic and work closely with All stakeholders.

Required Competencies

• Alleima Business Understanding
• Good Communication skills to communicate effectively with SU
• Knowledge of stainless-steel tube products & sizes
• Planning
• Understanding Applicable Spec and Product requirements

Experience

• 3 to 7 years

Education

• Degree in Mechanical Engineering