Senior Executive Customer Service - CS
DHL Supply Chain · Delhi · onsite · Posted today
Undisclosed2–7 yrsfulltimeSourced from
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About this role
We are looking for a skilled Senior Executive Customer Service professional to join our team, responsible for delivering exceptional customer experiences and ensuring satisfaction. The ideal candidate will have a strong background in customer service and a passion for delivering outstanding results.
Roles and Responsibility
- Develop and implement effective customer service strategies to enhance customer experience.
- Manage and resolve complex customer complaints and issues professionally and promptly.
- Collaborate with internal teams to improve overall customer satisfaction and loyalty.
- Analyze customer feedback and suggest improvements to products and services.
- Train and guide junior team members on customer service best practices.
- Monitor and report on key performance indicators (KPIs) related to customer service.
Job Requirements
- Proven experience in customer service or a related field, with a minimum of 2 years of experience.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Excellent problem-solving and analytical skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong knowledge of customer service principles and practices, with industry certifications preferred.
- Experience working with CRM software and other customer service tools is an asset.
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecrm softwarecustomer satisfactioncrmanalytical thinkingcustomer feedbackCustomer ComplaintsCommunication And Interpersonal Skills
About DHL Supply Chain
DHL Supply Chain
Logistics
2.4k+
employees
1969
57 years old
Mumbai, Maharashtra
India
About
DHL Supply Chain is a leader in customized logistics solutions, offering expertise in managing complex supply chains from manufacturing to delivery.
Industries
LogisticsLogistics / Shipping
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1,908 reviews
4.2/ 5
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