Senior Executive-Customer Service and Operations

Key Responsibilities Ocean Export (Nomination Shipments)

• Handle end-to-end Ocean Export Operations for nominated FCL & LCL shipments.
• Coordinate with nominated customers, overseas agents, shipping lines, NVOCCs, transporters, CHA, and other stakeholders for smooth shipment execution.
• Receive and process shipment nominations from overseas agents/customers and ensure timely coordination with the concerned parties.
• Manage booking placement, vessel schedules, cut-off timelines, and shipment execution as per customer/agent requirements.
• Prepare and submit Shipping Instructions (SI) within the stipulated timelines.
• Coordinate with customers, agents, and shipping lines for HBL & MBL issuance, amendments, surrender, and telex release.
• Monitor cargo movement, container pickup, stuffing, customs clearance, documentation, and vessel departure.
• Provide timely shipment status updates to overseas agents, customers, and internal stakeholders.
• Handle rollovers, vessel changes, documentation discrepancies, delays, and other shipment exceptions.
• Ensure shipments are handled in accordance with customer/agent SOPs, export regulations, and shipping line requirements.
• Coordinate with the overseas agent for nomination-related requirements, documentation, pre-alerts, and shipment updates.
• Ensure timely invoicing, job closure, and completion of shipment documentation.
• Update all required shipment milestones and operational details in Logi-sys.
• Maintain accurate operational records, nomination trackers, and MIS reports.
• Ensure high-quality customer and agent service through proactive follow-up and timely resolution of operational issues.

Preferred Candidate Profile

• Strong knowledge of Ocean Export Operations, preferably with experience in nomination shipments.
• Experience handling FCL & LCL, Direct, Nomination & Cross-Trade shipments.
• Good knowledge of HBL, MBL, BL Surrender, Telex Release, SI, and Pre-Alert procedures.
• Good understanding of Incoterms and international shipping practices.
• Experience coordinating with overseas agents, nominated customers, shipping lines, NVOCCs, transporters, and CHA.
• Strong coordination, communication, follow-up, and problem-solving skills.
• Ability to manage multiple shipments and strict documentation/cut-off timelines.
• Proficiency in MS Excel and freight forwarding software, preferably Logi-sys.