Senior Executive Cash Billing

Role & responsibilities

• Handle cash billing and financial counselling activities for patients and attendants
• Explain treatment estimates, packages, billing details, advances, and outstanding amounts clearly
• Prepare and communicate cost estimates for admissions, surgeries, procedures, and other services
• Coordinate with Admissions, Doctors, Nursing, Insurance/TPA, and other departments for smooth billing processes
• Ensure timely collection of advances and outstanding payments as per hospital policies
• Handle patient and attendant queries related to bills, payments, refunds, and final settlements
• Support timely financial clearance during patient discharge
• Verify billing details and ensure accuracy of charges, packages, discounts, and payments
• Maintain proper documentation and records of billing and counselling activities
• Handle high-value cases and coordinate with the concerned departments for financial clearances
• Address billing-related complaints professionally and ensure timely resolution
• Monitor pending payments and follow up as required
• Prepare and maintain daily/monthly billing and collection-related MIS reports
• Ensure compliance with hospital billing policies, NABH standards, and confidentiality requirements

Requirements:

• Graduate in any discipline; B.Com / BBA / Hospital Management preferred
• 3-4 years of relevant experience in Cash Billing & Financial Counselling in a hospital
• Good understanding of hospital billing, treatment estimates, packages, advances, and discharge settlements
• Experience in handling patient financial counselling and cash collection
• Good communication and interpersonal skills
• Strong numerical ability and attention to detail
• Good knowledge of Hospital Information System (HIS) and MS Office
• Ability to handle patients and attendants with empathy and professionalism
• Strong coordination and problem-solving skills
• Willingness to work in rotational shifts, including weekends/holidays as required

Preferred candidate profile