Senior Executive - ATM Reconciliation

Role & responsibilities

• Identify ATM/BNRM transaction error codes and ensure timely settlement of customer disputes.
  
• Read, interpret and analyze EJ logs to validate transactions and detect discrepancies.
  
• Verify Switch Counters vs. Physical Counters for ATM/CRM transactions to identify mismatches.
  
• Manage reconciliation processes involving CBR / C3R / VCB and ensure timely updates in systems.
  
• Review and validate CCTV footage for disputed transactions and implement required actions.
  
• Coordinate effectively with banks, customers, field teams, and vendors for dispute closures.
  
• Prepare and maintain daily disputed transaction data, reports, and documentation.
  
• Utilize MS Excel and MS Office for reports, tracking, and analysis.

Preferred candidate profile

• 2 -- 4 years of experience in ATM/BNRM reconciliation, CMS/Managed Services, or Banking Operations
  
• Strong understanding of ATM transactions, EJ logs, counters, and reconciliation tools
  
• Experience in dispute handling with banks
  
• Good analytical and coordination skills