Senior Executive/ Assistant Manager- Customer Support

Job Title: Senior Executive/ Assistant Manager- Customer Support
Company: Next Education India Pvt. Ltd.
Location: Hyderabad
Experience: 3- 4 Years
Industry: EdTech / SaaS

About the Role:

We are looking for a Customer Success Executive to join our team supporting our suite of products ERP & LMS Product

This role is central to ensuring new customers have a smooth onboarding experience and go on to become long-term, successful users of our platform.

Once a customer onboards, this person will be the primary point of contact responsible for taking them from kickoff to a confident, self-sufficient user of the system before handing them off to our Support team.

Key Responsibilities:

- Kickoff & Requirement Gathering: Lead kickoff calls with new customers to understand their specific requirements, workflows, and goals.
- Implementation: Configure and implement the ERP/LMS/Coach Pro solution based on the customer's requirements.
- Training & Onboarding: Conduct training sessions for customer teams (admins, staff, faculty) to ensure smooth adoption of the system.
- Usage Monitoring: Track and evaluate product usage post-implementation to ensure the customer is deriving value and using the system correctly.
- Handover to Support: Ensure a clean, well-documented transition to the Support team once the customer is fully onboarded and using the system independently.
- Relationship Building: Build strong, trust-based relationships with customers to become their go-to advisor during the implementation phase.
- Drive Usage & Upsell: Proactively identify opportunities to increase product usage and upsell additional modules/features, helping customers get long-term value from the system.
- Customer Success Mindset: Work towards making the customer "run" independently and successfully with the system for the long term.

Requirements:

- 3-4 years of experience in implementation, onboarding, customer success, or training roles (EdTech/SaaS background preferred).
- Prior experience implementing EdTech software is a strong advantage.
- Excellent communication skills with fluency in Hindi and English (knowledge of additional regional languages is a plus).
- Strong interpersonal and relationship-building skills.
- Ability to understand customer requirements and translate them into actionable implementation plans.
- Self-driven, with a proactive approach to identifying upsell/usage opportunities.
- Willingness to travel to customer locations occasionally, as required.

Interested Kindly fill the form :

https://forms.gle/ugojo88rLnMijqUd7