Senior Executive / Assistant Manager - CRM Front

Job description

Role & responsibilities

• Attend tokens for Demand, General queries like time extension, changes in payment plan, correspondence address & number etc., updated demands, cancellation, payment updation, clearance of interest for NOC.
• Support customers with the processes way forward and inform them timely of any updates in their purchases.
• Coordinate with legal in case of documentation required for any name change in existing allotment to support customer request.
• Follow-up with backend / respective department.
• Meet customers and support in issuance of NOC post proper documentation.
• Check documentation required for possession and get the same signed by the customer.
• Check and coordinate to initiate Compulsory Maintenance and penalty for different project.
• Help resolve parking related issues with customers by getting solutions from planning.
• Take customer request in between no dues & possession (Like offers etc.) and provide appropriate response post discussion with respective authority.

Preferred candidate profile

• Strong customer handling and communication skills.
• Good knowledge of real estate CRM processes.
• Problem solving and escalation handling ability.
• Proficiency in CRM software and MS Excel.
• Good documentation and reporting skills.