Senior Executive Academic Counselling

Academic Advisor | Student Success & Counselling

Location: Bangalore
Company: UNext Learning Pvt. Ltd.
Function: Learning & Content Development | Customer Success | Student Counselling
Experience: 16 Years
Qualification: Graduation
Work Mode: As per business requirements | Rotational weekend working

About the Role

Are you passionate about student success, counselling, and creating exceptional academic experiences?

Join UNext Learning Pvt. Ltd. as an Academic Advisor and become the key point of contact for students throughout their academic journey—from admission to program completion.

You will work closely with students, university teams, course coordinators, and faculty to ensure a seamless learning experience, timely academic progress, high student satisfaction, and successful semester progression.

Key Responsibilities

• Act as the first point of contact for students for academic and administrative queries.
  
• Serve as an effective interface between students and university departments.
  
• Track and communicate student academic progress, submission requirements, and deadlines as per the university academic calendar.
  
• Handle student queries related to academics, LMS, fee payments, assessments, projects, submissions, and other administrative requirements through calls, emails, and chat.
  
• Guide students regarding semester/subject-related queries and ensure timely resolution.
  
• Make outbound calls to proactively update students on course progress, upcoming deadlines, submissions, and academic requirements.
  
• Handle inbound calls and respond to student emails with accurate, personalized, and timely resolutions.
  
• Proactively engage students to improve active learner participation, semester re-registration, and program completion rates.
  
• Ensure students complete Internal Assessments (IAs), Project Synopsis, Project Reports, and other academic requirements within timelines.
  
• Identify priority issues, coordinate with relevant internal teams, and ensure resolution within defined TAT/SLA.
  
• Maintain high standards of student satisfaction, communication quality, accuracy, and service delivery.
  
• Identify recurring student concerns and recommend process improvements.
  
• Handle challenging situations professionally using effective communication, problem-solving, and conflict-resolution skills.
  
• Maintain accurate MIS and student-related reports using Excel and prepare presentations using PowerPoint.
  
• Build strong and long-term relationships with students and internal stakeholders.
  

Who Are We Looking For?

• Post-Graduation from a recognized university in Management, Commerce, Journalism, Computer Applications, Information Technology, or a related discipline.
  
• 1–6 years of experience in academic counselling, student support, customer success, education, or a related role.
  
• Strong understanding of university academic processes and student lifecycle management.
  
• Excellent verbal, written, and active listening skills.
  
• Strong interpersonal, organizational, and problem-solving abilities.
  
• Experience working with CRM/ticketing systems is preferred.
  
• Good working knowledge of MS Excel, MIS reporting, and PowerPoint.
  
• Experience handling inbound and outbound calls will be an added advantage.
  
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
  
• High attention to detail, patience, empathy, and a strong student-first approach.
  
• Willingness to work on rotational weekends as required.
  

What Makes This Role Exciting?

• Be a key part of a student's academic journey and success.
  
• Work closely with students, universities, faculty, and cross-functional teams.
  
• Develop expertise in Student Success, Academic Counselling, Customer Experience, and Education Technology.
  
• Opportunity to make a measurable impact on student engagement, retention, re-registration, and program completion.