Senior Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a [Senior Enterprise Customer Success Manager] based in [Brazil] .

This role offers the opportunity to manage strategic enterprise relationships and drive customer success within a global technology environment. You will act as a trusted advisor for high-value clients, helping them maximize platform value, achieve business goals, and strengthen long-term partnerships. The position combines customer strategy, commercial ownership, and deep industry expertise across e-commerce, payments, and fraud prevention. You will collaborate with cross-functional teams to deliver exceptional customer experiences and identify opportunities for retention and expansion. This is a high-impact opportunity for a customer-focused professional who thrives in complex environments and enjoys solving business challenges. You will play a key role in shaping customer outcomes while contributing to the growth of an innovative, international organization.

Accountabilities:: As a Senior Enterprise Customer Success Manager, you will own the success, retention, and expansion of a portfolio of strategic enterprise accounts. You will build strong executive relationships, provide strategic guidance, and ensure customers achieve measurable value through effective platform adoption and continuous improvement.

Manage end-to-end relationships with high-value enterprise customers, aligning solutions with their business objectives.

Own customer lifecycle management, ensuring satisfaction, retention, and long-term partnership success.

Conduct strategic business reviews and executive presentations to demonstrate value and identify opportunities.

Build trusted relationships with key stakeholders across customer organizations.

Advise customers on best practices and optimize their use of technology solutions.

Drive renewals and identify expansion opportunities within assigned accounts.

Partner with internal teams including Sales, Product, Risk, Implementation, and Operations to resolve challenges and improve customer outcomes.

Represent the organization at industry events, conferences, and customer meetings.

Develop customer-facing materials, reports, and insights to support strategic conversations.

Serve as a role model by demonstrating strong customer advocacy and company values.

Requirements:

The ideal candidate has extensive experience managing enterprise customers, strong commercial awareness, and the ability to translate technology solutions into measurable business impact.

5+ years of experience in Customer Success Management, Account Management, or similar customer-facing roles.

Professional fluency in Portuguese and English; Spanish proficiency is a plus.

Experience working with technology platforms, SaaS solutions, or complex digital products.

Proven experience managing large enterprise accounts and executive-level relationships.

Background in e-commerce, payments, fraud prevention, or related industries is highly desirable.

Strong communication, presentation, negotiation, and stakeholder management skills.

Analytical and metrics-driven approach with experience using data to influence decisions.

Ability to analyze complex business situations, develop action plans, and drive execution.

Experience creating and presenting reports using tools such as spreadsheets, dashboards, or business intelligence platforms.

Familiarity with AI tools and their applications in business environments.

Highly organized, proactive, adaptable, and comfortable working in fast-paced environments.

Benefits:

Competitive compensation package.

Remote work model.

Opportunity to manage strategic enterprise accounts in a global technology environment.

Exposure to international clients and multicultural teams.

Career growth opportunities within a fast-growing organization.

Collaboration with experienced professionals across Customer Success, Product, Sales, and Technology teams.

Opportunity to work with innovative solutions shaping the future of digital commerce.

Inclusive workplace environment with support for accessibility needs throughout the hiring process.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1