Senior Engineering Manager

We are seeking an experienced Senior Engineering Manager of Engineering to lead a mid-sized engineering organization responsible for RingCentral's cloud-based Phone application capabilities.

This leader will manage a team of architects, software engineers, and automation engineers building scalable, resilient, and high-quality mobile and web experiences in the real-time communications domain. The ideal candidate brings deep expertise in telecom and VoIP technologies, strong engineering leadership, operational excellence, and a proven ability to drive execution across globally distributed teams.

The role requires a hands-on engineering leader who can balance strategic thinking with execution, foster innovation, raise engineering maturity, and build a culture of ownership, accountability, and continuous improvement.

Primary Responsibilities:

• Lead and grow a high-performing engineering organization focused on Phone application development across mobile and web platforms.

• Quickly build trust within an existing organization, assess strengths and gaps, and evolve team capabilities, structure, and engineering culture.

• Drive architectural direction and technology decisions across VoIP, SIP, RTP, WebRTC, signaling, and media handling systems.

• Champion AI-assisted engineering practices to improve developer productivity, software quality, and delivery velocity.

• Lead complex cross-functional and cross-geo initiatives with predictable execution and strong stakeholder alignment.

• Partner with Product Management, UX, Platform, and Architecture teams to define priorities and execution strategy.

• Balance feature delivery with long-term platform scalability, reliability, maintainability, and technical debt reduction.

• Establish strong engineering practices across architecture, code quality, testing, observability, release management, and operational excellence.

• Drive high availability and reliability standards, including five-nines (99.999%) SLA expectations.

• Use metrics and data-driven insights to improve engineering efficiency, software quality, and operational performance.

• Proactively identify and remove technical, organizational, and execution roadblocks.

• Build a culture of continuous learning, accountability, mentorship, and engineering excellence.

• Develop future engineering leaders through coaching, feedback, and career development.

• Role model RingCentral's engineering culture and customer-first mindset.

Minimum Qualifications:

• BS/MS in Computer Science, Engineering, or equivalent practical experience.

• 15+ years of experience building scalable, reliable enterprise software systems, including telecom, UCaaS, CCaaS, or real-time communications platforms.

• 7+ years of engineering leadership experience managing high-performing software engineering teams.

• Strong hands-on experience in mobile and/or web application development, including iOS and Android platforms.

• Deep expertise in SIP, RTP, WebRTC, VoIP, media processing, and real-time communication technologies.

• Strong software engineering foundation with technologies such as JavaScript/TypeScript, React, C++, and cloud-native platforms.

• Proven experience building and operating large-scale distributed systems with strong reliability and operational maturity.

• Strong advocate of AI-enabled engineering practices with practical experience using AI tools in software development workflows.

• Solid understanding of Agile, CI/CD, DevOps, and 24x7 SaaS production operations.

• Ability to operate hands-on when required, including architecture reviews and technical problem solving.

• Excellent communication and stakeholder management skills across global teams and leadership levels.

• Ability to thrive in a fast-paced and rapidly evolving technology environment.

Will be a plus

• Experience with real-time media processing, codec optimization, SRTP/DTLS, or low-latency communication systems.

• Experience building and operating cloud-native applications on AWS.

• Experience modernizing and scaling existing engineering organizations, including technical debt reduction and engineering transformation initiatives.