Senior Engineering Manager, Servicing

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineering Manager, Servicing based in United States.

This role offers the opportunity to lead a talented engineering team focused on building scalable solutions that help people successfully manage their financial journeys. You will drive the development of reliable, customer-focused platforms while partnering with Product, Risk, Operations, and Machine Learning teams. The position plays a key role in shaping technical strategy, improving engineering practices, and delivering impactful business outcomes. You will guide a team of engineers through complex challenges involving automation, data integrations, and large-scale production systems. Working in a digital-first environment, you will help create innovative solutions while balancing speed, reliability, security, and compliance. This is an ideal opportunity for an experienced engineering leader who enjoys mentoring teams, solving meaningful problems, and driving technical excellence.

Accountabilities:: The Senior Engineering Manager will lead the engineering strategy and execution for servicing platforms, ensuring the delivery of high-quality, scalable, and reliable technical solutions. This role requires strong leadership, cross-functional collaboration, and the ability to translate complex business needs into impactful engineering outcomes.

Lead, mentor, and develop a high-performing engineering team of 10+ engineers, fostering a culture of collaboration, innovation, and continuous improvement.

Drive the design, development, and delivery of cross-functional engineering initiatives that support business goals and customer needs.

Establish technical direction and architectural clarity while ensuring systems are scalable, reliable, and maintainable.

Partner closely with Product, Risk, Operations, Machine Learning, Analytics, Legal, and Compliance teams to define requirements and deliver effective solutions.

Oversee the development of customer-facing products and internal systems using strong software engineering practices.

Guide teams in building workflow automation, data integrations, and event-driven architectures that improve operational efficiency.

Collaborate with architecture and infrastructure teams to align engineering initiatives with broader technical strategies.

Manage project priorities, timelines, resources, and delivery processes to ensure successful execution.

Communicate effectively with technical and business stakeholders regarding progress, risks, opportunities, and strategic decisions.

Develop frameworks and practices that support continuous delivery, operational excellence, and long-term engineering growth.

Requirements:

The ideal candidate is an experienced engineering leader with a strong background in managing and scaling software engineering teams. You should have proven expertise in building production-ready systems, collaborating across disciplines, and delivering technology solutions in complex and regulated environments.

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

10+ years of engineering experience, including 5+ years of direct people management experience.

Proven success leading and scaling high-performing engineering teams, including improving delivery processes and growing engineering capabilities.

Strong experience with software architecture, scalable systems, workflow automation, data integrations, and event-driven architectures.

Demonstrated ability to partner with Product and Machine Learning teams to deploy models and build production-ready platforms.

Experience managing complex technical initiatives while balancing speed, quality, reliability, and compliance.

Strong communication skills with the ability to influence both technical and non-technical stakeholders.

Excellent analytical, organizational, and strategic thinking abilities with a strong bias toward action.

Experience developing senior engineers, technical leads, and future engineering managers.

Preferred experience building products in fintech, credit servicing, customer support, lending, recoveries, or collections environments.

Experience operating in regulated environments where customer impact, security, and compliance are critical.

Ability to manage critical production issues and drive effective resolution.

Benefits:

Competitive base salary range of $195,300–$270,400 USD , depending on location, skills, experience, and qualifications.

Additional compensation opportunities including target bonuses and annual equity grants.

Remote-first flexibility, allowing employees to work from anywhere in the United States while collaborating through team meetings and onsite gatherings.

Retirement benefits, including a 401(k) plan with company matching contributions.

Employee Stock Purchase Plan (ESPP) with discounted stock purchase opportunities for eligible employees.

Comprehensive healthcare coverage, including medical, dental, vision, and wellness resources.

Health Savings Account contributions for eligible plans.

Life insurance and disability coverage for financial protection.

Paid time off, sick leave, company holidays, and family-focused leave programs.

Fertility, parenting, and caregiving support benefits.

Employee Assistance Program (EAP) with mental health and personal support resources.

Financial wellness resources and access to planning tools.

Annual wellness allowance supporting personal development and well-being.

Annual productivity allowance to invest in tools and resources needed for effective remote work.

Opportunities to connect through team events, company gatherings, and employee resource groups.

Access to office perks and collaborative spaces when working from company locations.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1