Senior Engineer, Technical Support, Public Cloud
Veeam Software · Bengaluru · onsite · Posted 45d ago
Undisclosed3–7 yrsfulltimeSourced from
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About this role
Job Summary
Technical Customer Support is our customershotline.This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking for Public Cloud Data Protection Engineer.
Responsibilities - Providing technical support and in-depth troubleshooting for Veeam Softwares clients (B2B) via telephone, email, and web conferencing
- Acting as a technical focal point in relationships to fellow IT Professionals
- Researching and troubleshoot customer problems and inquiries
- Updating and work assigned cases in a timely manner
- Contributing to documentation to build Veeams knowledge base
- Work with technical documentation of all customer interactions accurately and within SLA in our CRM tool
- Contributin to documentation to build Veeams knowledge base
- Proactively stay up to date with all the latest technologies concerning Veeams products and the underlying technologies
- Fluent English (reading/writing/speaking).
- Previous troubleshooting/administration experience is required
- Expertise in the following areas: Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.), Amazon AWS (S3, EC2; roles, regions, security groups etc.), Google Cloud Platform (VMs, blob storage, VPC network, regions etc.), Microsoft SQL (SQL Studio, simple queries), Microsoft Windows Server administration, Linux administration, Networking (TCP/IP, firewalls, tools), Backups (concepts, software solutions etc.)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Sourced from naukri
Skills
crmsoftware solutionsfirewallsgoogle cloud platformamazon web servicesclassificationB2BBlob StorageAWS S3Computer NetworksAWS EC2Cloud DataCrm ToolSLAcloudData SecurityAdministrationLegalMicrosoft AzureLinuxArtificial Intelligence
About Veeam Software
Veeam Software
IT Services & Consulting
75
employees
2006
20 years old
Bangalore / Bengaluru, Karnataka
India
₹27.2L PA avg
Avg at Veeam Software
About
A leading provider of intelligent data management solutions, focusing on optimizing data availability and security in multi-cloud environments.
Industries
IT Services & ConsultingInternetHardware & NetworkingSoftware Product
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