Senior Engineer, Technical Support, Public Cloud
Veeam Software · Bengaluru · onsite · Posted 57d ago
Undisclosed3–7 yrsfulltimeSourced from
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About this role
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the worlds biggest brands.
About the Role
Technical Customer Support is our customershotline. This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking forPublic Cloud Data Protection Engineer.
Responsibilities - Providingtechnical support andin-depth troubleshooting for Veeam Softwares clients (B2B) via telephone, email, and web conferencing
- Acting as a technical focal point in relationships to fellow IT Professionals
- Researching and troubleshoot customer problems and inquiries
- Updating and work assigned cases in a timely manner
- Contributing to documentation to build Veeams knowledge base
- Work with technical documentation of all customer interactions accurately and within SLA in our CRM tool
- Contributin to documentation to build Veeams knowledge base
- Proactively stay up to date with all the latest technologies concerning Veeams products and the underlying technologies
- Fluent English(reading/writing/speaking).
- Previous troubleshooting/administration experience is required
- Expertise in the following areas:Microsoft Azure(VMs, blob storage; roles, regions, security groups etc.),Amazon AWS(S3, EC2; roles, regions, security groups etc.),Google Cloud Platform(VMs, blob storage, VPC network, regions etc.),Microsoft SQL(SQL Studio, simple queries), MicrosoftWindows Server administration,Linux administration,Networking (TCP/IP, firewalls, tools), Backups (concepts, software solutions etc.)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Sourced from naukri
Skills
crmsoftware solutionsfirewallsgoogle cloud platformamazon web servicesclassificationB2BBlob StorageAWS S3Computer NetworksAWS EC2Cloud DataCrm ToolSLAcloudData SecurityAdministrationLegalMicrosoft AzureLinuxArtificial Intelligence
About Veeam Software
Veeam Software
IT Services & Consulting
75
employees
2006
20 years old
Bangalore / Bengaluru, Karnataka
India
₹27.2L PA avg
Avg at Veeam Software
About
A leading provider of intelligent data management solutions, focusing on optimizing data availability and security in multi-cloud environments.
Industries
IT Services & ConsultingInternetHardware & NetworkingSoftware Product
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