Senior Engineer Tech Support- Avaya
Selective Global Search · Pune · onsite · Posted 69d ago
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities
- Provide technical support for Avaya communication systems, including Avaya CMS, Avaya Aura, Avaya PBX, Avaya AES, Media Gateway, SBC, SM & Avaya Communication Manager.
- Troubleshoot complex issues related to voice and data communications using various tools such as Wireshark etc.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
- Develop and maintain documentation of troubleshooting procedures and knowledge base articles.
- Participate in on-call rotation for 24/7 support team.
Desired Candidate Profile
- 10-16 years of experience in telecom domain with expertise in Avaya products (CMS/Aura/PBX/AES).
Sourced from naukri
Skills
About Selective Global Search
Selective Global Search
51-200
employees
1984
42 years old
New Delhi, Delhi
India
₹4.2L PA avg
Avg at Selective Global Search
₹10L – ₹20L PA
This role
About
The organization is a leading knowledge-driven solutions provider to the global construction industry, with over two decades of experience in delivering benchmark projects. It offers a comprehensive range of services including architectural design, engineering, project management, and construction, catering to diverse sectors such as institutional, manufacturing, retail, commercial/IT parks, healthcare, hospitality, data centres, residential, renewable energy, and transportation. With a strong commitment to excellence, the firm adopts a customized approach for each project, aligning delivery with client business objectives. Its core strengths lie in innovation, technical expertise, and experienced leadership. With an established presence across India and the Middle East.
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Employee ratings
10 reviews
Culture
3.0
Career growth
2.8
Work-life
2.8
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