Senior Engineer - Paint Shop Quality (Customer Support)

Role & responsibilities

• Monitor and control quality performance of plastic painted components throughout the paint-shop process, from incoming parts/materials through final inspection and dispatch.
• Establish and maintain quality standards, specifications, inspection criteria, and control plans for plastic painting processes.
• Ensure compliance with customer-specific requirements, internal quality standards, drawings, and applicable automotive quality systems.
• Monitor critical paint-shop parameters such as:
• Lead root-cause analysis and corrective/preventive actions (CAPA) for internal, customer, and process-related quality issues using tools such as 8D, 5 Why, Fishbone, Pareto, and SPC.
• Drive reduction of paint-shop rejection, rework, scrap, and customer complaints through systematic quality-improvement initiatives.
• Develop and implement PFMEA, Control Plan, Process Flow, inspection standards, and reaction plans for new and existing products/processes.
• Conduct process audits, layered process audits (LPA), product audits, and quality system audits to ensure adherence to defined standards.
• Support new product development and new paint-program launches, including trials, process validation, first-off approval, PPAP/APQP activities, and customer approval.
• Ensure proper calibration and control of inspection and measurement equipment, including paint-thickness gauges, gloss meters, color measurement equipment, ovens/temperature monitoring systems, and other quality instruments.
• Establish and maintain color matching and appearance standards, including master samples, approved panels, and customer reference standards.
• Analyze quality data and prepare daily/weekly/monthly quality reports, rejection trends, Pareto charts, FPY, PPM, COPQ, and other KPIs.
• Train and coach quality inspectors, operators, and junior engineers on paint defects, inspection methods, quality standards, and process controls.
• Participate in customer and third-party audits and ensure timely closure of audit findings and observations.
• Maintain quality documentation and ensure timely revision and implementation of SOPs, work instructions, inspection standards, check sheets, and quality alerts.
• Ensure that all corrective actions are horizontally deployed across relevant products/processes to prevent recurrence.
• Support management in achieving zero-defect, customer satisfaction, cost-reduction, and continuous-improvement targets.

Preferred candidate profile

Paint shop Quality