SENIOR ENGINEER - Network Troubleshooting
Happiest Minds Technologies · Bengaluru · onsite · Posted 47d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Branch Incident Management
- Monitor and respond to branch-related incidents, including:
- Branch connectivity outages
- SD-WAN tunnel failures
- WAN circuit issues (primary/secondary links)
- Branch device down alerts
- Analyse and act on alerts raised via SD-WAN, SolarWinds, and monitoring tools.
- Perform initial diagnostics:
- Verify primary vs secondary carrier status
- Check link flapping and uptime
- Validate branch reachability and health
- Restore service or escalate issues based on defined runbooks.
- Coordinate with telecom carriers and SD-WAN providers for:
- Circuit outages
- Packet loss / latency issues
- Carrier-acknowledged incidents
- Open, track, and manage carrier tickets through resolution.
- Provide timely updates and ETAs to stakeholders.
- Monitor branch infrastructure health, including:
- SD-WAN appliance status
- Branch network devices (routers, switches)
- Site availability indicators
- Identify recurring branch issues and participate in problem analysis.
- Work with Network Engineering on long-term fixes for unstable sites.
- Major Incident Support
- Participate in major incident (MI) bridges where branch outages impact business operations.
- Support Situation Managers with technical updates, timelines, and validation.
Sourced from foundit
Skills
SwitchessolarwindsSdwanRoutersNetwork Troubleshooting
About Happiest Minds Technologies
Happiest Minds Technologies
IT Services & Consulting
6.5k+
employees
2011
15 years old
Bangalore / Bengaluru, Karnataka
India
About
A technology firm specializing in digital transformation services utilizing advanced technologies to enhance enterprise efficiency and customer experience.
Industries
IT Services & Consulting
Employee ratings
1,441 reviews
3.4/ 5
Culture
3.4
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance210Work Culture165Senior Management138Salary104Learning80
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