SENIOR ENGINEER - Network Management

Key Responsibilities

• Monitor network devices and services using NMS tools.
• Perform first-level troubleshooting of network incidents and alerts.
• Manage and respond to tickets within defined SLAs.
• Monitor WAN links, internet circuits, VPNs, and network connectivity.
• Escalate complex issues to L2/L3 teams as required.
• Perform health checks and routine network monitoring activities.
• Maintain incident logs and update ticketing systems.
• Coordinate with ISPs and vendors for link outages and service issues.
• Support firewall, switch, router, and wireless infrastructure monitoring.
• Prepare daily, weekly, and monthly operational reports.
• Participate in shift-based operations and on-call support when required.
• Follow ITIL processes for Incident, Problem, and Change Management.

• Basic knowledge of TCP/IP, DNS, DHCP, VLAN, STP, and Routing Protocols.
• Basic understanding of Cisco, Aruba, Juniper, Fortinet, Palo Alto, or similar networking products.
• Knowledge of network monitoring tools such as SolarWinds, PRTG, ManageEngine, or LogicMonitor.
• Understanding of VPN, WAN, LAN, and Wireless technologies.
• Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
• Basic knowledge of network security concepts.

• Bachelors Degree/Diploma in Computer Science, IT, Electronics, or a related field.
• CCNA certification (preferred).

• Good communication and troubleshooting skills.
• Ability to work in a 24x7 shift environment.
• Strong analytical and problem-solving abilities.
• Team player with a customer-focused approach.

• SLA adherence.
• Incident response and resolution time.
• Ticket closure efficiency.
• Network availability and uptime support.
• Quality of documentation and reporting.