HYDERABAD · FULLTIME
SENIOR ENGINEER - Network Management
Happiest Minds Technologies
Hyderabad · onsite · Posted 70d ago
Sourced from
Undisclosed3–5 yrsfulltimeHyderabad
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Key Responsibilities
- Monitor network devices and services using NMS tools.
- Perform first-level troubleshooting of network incidents and alerts.
- Manage and respond to tickets within defined SLAs.
- Monitor WAN links, internet circuits, VPNs, and network connectivity.
- Escalate complex issues to L2/L3 teams as required.
- Perform health checks and routine network monitoring activities.
- Maintain incident logs and update ticketing systems.
- Coordinate with ISPs and vendors for link outages and service issues.
- Support firewall, switch, router, and wireless infrastructure monitoring.
- Prepare daily, weekly, and monthly operational reports.
- Participate in shift-based operations and on-call support when required.
- Follow ITIL processes for Incident, Problem, and Change Management.
- Basic knowledge of TCP/IP, DNS, DHCP, VLAN, STP, and Routing Protocols.
- Basic understanding of Cisco, Aruba, Juniper, Fortinet, Palo Alto, or similar networking products.
- Knowledge of network monitoring tools such as SolarWinds, PRTG, ManageEngine, or LogicMonitor.
- Understanding of VPN, WAN, LAN, and Wireless technologies.
- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
- Basic knowledge of network security concepts.
- Bachelor's Degree/Diploma in Computer Science, IT, Electronics, or a related field.
- CCNA certification (preferred).
- Good communication and troubleshooting skills.
- Ability to work in a 24x7 shift environment.
- Strong analytical and problem-solving abilities.
- Team player with a customer-focused approach.
- SLA adherence.
- Incident response and resolution time.
- Ticket closure efficiency.
- Network availability and uptime support.
- Quality of documentation and reporting.
Sourced from naukri
Section · 02
Skills
RouterWANVPNServicenowTroubleshootingDNSDHCPstpFortinetipAruba WirelesssolarwindsRemedyjuniperCisco MerakiVLANSwitchingRouting And SwitchingLANComputer NetworksNetwork SecurityRoutingPRTGJira AtlassianNetwork ManagementFirewallCommunication SkillsCiscoanalyticalTCP
Section · Company
About Happiest Minds Technologies
Happiest Minds Technologies
IT Services & Consulting
6.5k+
employees
2011
15 years old
Bangalore / Bengaluru, Karnataka
India
About
A technology firm specializing in digital transformation services utilizing advanced technologies to enhance enterprise efficiency and customer experience.
Industries
IT Services & Consulting
Employee ratings
1,441 reviews
3.4/ 5
Culture
3.4
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance210Work Culture165Senior Management138Salary104Learning80
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