Senior Engineer/ Junior Engineer - Electrical

Role & responsibilities

1. Team & Field Governance

Supervise Junior Engineers, field staff and vendor manpower.

Allocate daily jobs and monitor productivity.

Review field performance and ensure manpower availability.

Conduct surprise field inspections and quality checks.

2. Meter Reading & Bill Distribution Governance

Ensure achievement of monthly meter-reading targets.

Monitor:

Reading completion

Actual reading percentage

Optical reading performance

Estimated cases

Not-read cases

Bill delivery

POD compliance

Analyze deviations and initiate corrective actions.

The reference Scope I KPI framework targets 99% cycle completion, 99.5% actual meter reading and 99% bill delivery.

3. New Connection Operations

Supervise new connection applications and field verification.

Review site reports prepared by JEs.

Ensure prerequisite compliance.

Coordinate service jobs, meter release, installation and order closure.

Monitor deviation/objection cases.

Coordinate with Service, Customer Service, Meter Management and other departments.

4. Customer Complaint Management

Handle escalated customer complaints.

Conduct joint site inspections.

Resolve meter reading, billing and service-related issues.

Coordinate with AEML teams for TMC/CGRF/regulatory cases.

5. MIS & Performance Monitoring

Prepare and review:

Daily productivity report

Meter reading status

Exception report

New connection status

Pending order report

Complaint status

TAT performance

Manpower productivity

Safety report

6. Compliance & Audit

Ensure compliance with Electricity Act, MERC regulations and AEML SOPs.

Maintain documentation for audits.

Monitor closure of audit observations.

Ensure field teams comply with safety requirements.

7. Vendor Management

Monitor vendor manpower and productivity.

Verify work completion.

Review SLA/TAT compliance.

Escalate recurring performance issues.

Relevant experience in utility/distribution/metering operations preferred.

Key Responsibilities

1. LT/HT Metering Management

Manage installation, commissioning, replacement and removal of LT/HT meters.

Supervise CT/PT metering.

Verify:

CT/PT ratios

Polarity

Wiring

Meter configuration

Communication

Sealing

Meter accuracy

Ensure work-order closure within approved TAT.

HT metering responsibilities include CT/PT verification, AMR/MDM monitoring, periodic inspection, energy accounting and SAP updation.

2. Energy & Revenue Assurance

Analyze consumption patterns.

Identify abnormal consumption.

Identify technical/commercial loss indicators.

Support energy accounting.

Identify revenue leakage due to:

Meter defects

CT/PT abnormalities

Communication failure

Incorrect billing parameters

Unauthorized supply

Recommend corrective action.

3. Customer & Technical Complaint Management

Lead investigation of:

High bill

Fast/slow meter

No display

Abnormal consumption

MD/PF disputes

Meter accuracy complaints

Conduct joint meter testing.

Explain technical findings to customers.

Ensure complaint closure within TAT.

4. New Connection & Project Management

Review technical proposals.

Conduct feasibility/site surveys.

Coordinate:

NOC

Construction power

Meter cabin

Substation location

Cable laying

Service infrastructure

Substation takeover

Monitor project execution and TAT.

5. EV / DSM

Lead technical surveys for EV charging infrastructure.

Evaluate available electrical capacity.

Review load requirement and protection arrangements.

Coordinate charger installation and commissioning.

Monitor energy consumption and charging performance.

Identify energy-efficiency opportunities.

6. MIS & Analytics

Senior Engineer should own the operational dashboard

Preferred candidate profile

Experience 36 years

Qualification

B.E./B.Tech in Electrical Engineering preferred.

Diploma with relevant distribution experience may also be considered.