CHENNAI · FULLTIME
Senior Engineer- It Technical Support(L2)
ZF Friedrichshafen
Chennai · onsite · Posted 23d ago
Sourced from
Undisclosed5–10 yrsfulltimeChennai
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Section · 01
About this role
Job Summary
What you can look forward as Senior Engineer- IT Technical Support(L2):
Responsibilities - Data Onboarding Excellence
- Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
- Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
- Technical Support Issue Resolution
- Resolution of complex L2 data ingestion and SQL issues within defined SLA
- Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
- Process Improvement Scalability
- Identification and elimination of recurring onboarding/data issues (root cause driven)
- Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
- Documentation Knowledge Management
- Uptodate onboarding documentation, troubleshooting guides, and SQL templates
- Structured knowledge base enabling faster resolution and onboarding
- CrossFunctional Collaboration
- Clear escalation and resolution of product defects with Development/Product teams
- Feedback loops translating customer/data issues into product improvements
- Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
- Willing to work in European shifts
- Knowledge and expertise in:
- Master data management systems such as SQL server, Profisee, and Informatica MDM.
- Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
- Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
- Modern Linux distributions and Bash are an advantage
- Proven ability to identify inefficiencies and drive process improvements. Solutionoriented with capability to challenge existing processes and propose optimizations
Veerabrahmam Darukumalli
Sourced from naukri
Section · 02
Skills
InformaticaBashData ingestionknowledge managementConfluencedata transformationinformatica mdmdata cleaningCSVMappingIt Technical SupportJSONcarbon footprintJira AtlassianData IntegrationData ValidationLinux
Section · Company
About ZF Friedrichshafen
ZF Friedrichshafen
Auto Components
13k+
employees
1915
111 years old
Friedrichshafen
Germany
₹13.2L PA avg
Avg at ZF Friedrichshafen
About
This company manufactures transmission systems for various transport sectors, providing solutions for vehicles across multiple environments.
Industries
Auto ComponentsIndustrial MachineryPowerUrban Transport
Employee ratings
10 reviews
3.9/ 5
Culture
3.0
Career growth
2.7
Work-life
3.8
Employees rate it well for
Work-Life Balance39Overall Company39
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