Senior Engineer - Instrumentation/ Mechanical

Job Summary

1) Role Purpose This role will be responsible for providing exceptional after-sales service to all customers.

Responsibilities

• Maintain accurate documentation of service transactions and customer interactions
• Resolve customer complaints regarding after-sales service issues
• Provide technical assistance and support to customers
• Coordinate service requests and manage service delivery timelines
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to ensure timely and efficient service delivery
• Identify opportunities for service improvements

Qualifications

• Bachelor's degree in Mechanical or Instrumentation
• Experience: 2 - 5 Yrs

Key Skills

• Problem-solving and decision-making abilities
• Communication and interpersonal skills
• Proficiency in customer service software and CRM systems
• Ability to work independently and as part of a team

Job Details

• Job Type: Full time
• Job Opening Name: Senior Engineer - Instrumentation/ Mechanical
• State: Maharashtra
• Country: India

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