Senior Engineer Customer Support
Eyerov (irov Technologies ) · Not specified · onsite · Posted 28d ago
Not disclosed2–5 yrsfulltimeSourced from
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About this role
Job Purpose
The Senior Engineer – Customer Support is responsible for delivering high-quality technical support and
field service for ROV systems delivered to the Clients. The role involves system commissioning,
troubleshooting, preventive maintenance, customer training, warranty support, and onsite operational
assistance. The position requires close coordination with Engineering, Production, and Quality teams to
ensure maximum system availability, customer satisfaction, and continuous product improvement.
Key Responsibilities
Customer Support & Technical Service
Customer Training & Knowledge Transfer
Technical Skills & Competencies
Technical Competencies:
The Senior Engineer – Customer Support is responsible for delivering high-quality technical support and
field service for ROV systems delivered to the Clients. The role involves system commissioning,
troubleshooting, preventive maintenance, customer training, warranty support, and onsite operational
assistance. The position requires close coordination with Engineering, Production, and Quality teams to
ensure maximum system availability, customer satisfaction, and continuous product improvement.
Key Responsibilities
Customer Support & Technical Service
- Provide professional remote and onsite technical support for ROV systems, payloads, and
- Lead installation, commissioning, integration, and performance validation activities at customer
- Support customer operations, onsite deployment support, sea trials, and technical
- Ensure timely response and effective resolution of customer technical issues.
- Act as the primary technical interface between customers and internal engineering teams.
- Perform systematic troubleshooting of ROV electrical, electronic, mechanical, communication,
- Execute preventive maintenance, corrective maintenance, and breakdown repair activities.
- Analyze equipment failures, perform root cause analysis, and implement effective corrective
- Conduct functional testing, calibration, and validation of ROV systems and payloads.
- Ensure service activities are performed in accordance with company procedures and quality
Customer Training & Knowledge Transfer
- Conduct customer training programs covering ROV operation, handling, maintenance, and
- Develop and deliver technical presentations, operation guidelines, and maintenance instructions.
- Provide technical guidance to customers for efficient and safe system utilization.
- Prepare detailed service reports, commissioning reports, maintenance records, and warranty
- Maintain accurate records of customer issues, service history, and corrective actions.
- Provide field feedback and technical insights to Engineering and Product Development teams.
- Support continuous improvement initiatives based on customer feedback and field performance.
- Analyze equipment failure trends and recommend spare parts requirements.
- Support service inventory management and spare parts planning.
- Coordinate with internal teams for replacement parts, technical solutions, and product updates.
- Bachelor's Degree / Diploma in Electronics, Electrical, Mechatronics, Robotics, Instrumentation, or
- 2–5 years of experience in customer support, field service engineering, commissioning, or
- Experience in marine technology, ROV systems, underwater robotics, automation, or industrial
Technical Skills & Competencies
Technical Competencies:
- Strong knowledge of electrical and electronic systems.
- Hands-on experience in troubleshooting power systems, control systems, sensors, actuators, and
- Ability to interpret electrical schematics, wiring diagrams, and technical documentation.
- Experience in system integration, testing, and commissioning.
- Knowledge of embedded systems, software interfaces, and industrial communication protocols.
- Ability to perform field diagnostics and repair activities independently.
- Strong customer focus and service-oriented approach.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to work independently in challenging field environments.
- Strong coordination and teamwork skills.
- Willingness to travel for customer support and offshore activities.
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Skills
TestingTroubleshootingIndustrial Communication ProtocolsActuatorsSENSORSsystem integrationControl Systemspower systemsCommissioningElectronic SystemsEmbedded Systemscommunication networkssoftware interfacesRepair activitiesField DiagnosticsROV systems