KOCHI · FULLTIME
Senior Engineer - Customer Support
Eyerov
Kochi · onsite · Posted 51d ago
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Undisclosed2–5 yrsfulltimeKochi
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Section · 01
About this role
JOB PURPOSE
The Senior Engineer - Customer Support is responsible for delivering high-quality technical support and
field service for ROV systems delivered to the Clients. The role involves system commissioning,
troubleshooting, preventive maintenance, customer training, warranty support, and onsite operational
assistance. The position requires close coordination with Engineering, Production, and Quality teams to
ensure maximum system availability, customer satisfaction, and continuous product improvement.
KEY RESPONSIBILITIES
Customer Support & Technical Service
Provide professional remote and onsite technical support for ROV systems, payloads, and
associated equipment.
Lead installation, commissioning, integration, and performance validation activities at customer
sites.
Support customer operations, onsite deployment support, sea trials, and technical
demonstrations.
Ensure timely response and effective resolution of customer technical issues.
Act as the primary technical interface between customers and internal engineering teams.
System Troubleshooting & Maintenance
Perform systematic troubleshooting of ROV electrical, electronic, mechanical, communication,
control, and software-related issues.
Execute preventive maintenance, corrective maintenance, and breakdown repair activities.
Analyze equipment failures, perform root cause analysis, and implement effective corrective
actions.
Conduct functional testing, calibration, and validation of ROV systems and payloads.
Ensure service activities are performed in accordance with company procedures and quality
standards.
Customer Training & Knowledge Transfer
Conduct customer training programs covering ROV operation, handling, maintenance, and
troubleshooting procedures.
Develop and deliver technical presentations, operation guidelines, and maintenance instructions.
Provide technical guidance to customers for efficient and safe system utilization.
Service Documentation & Reporting
Prepare detailed service reports, commissioning reports, maintenance records, and warranty
documentation.
Maintain accurate records of customer issues, service history, and corrective actions.
Provide field feedback and technical insights to Engineering and Product Development teams.
Support continuous improvement initiatives based on customer feedback and field performance.
Spare Parts & Service Coordination
Analyze equipment failure trends and recommend spare parts requirements.
Support service inventory management and spare parts planning.
Coordinate with internal teams for replacement parts, technical solutions, and product updates.
Required Qualifications & Experience :
Bachelor s Degree / Diploma in Electronics, Electrical, Mechatronics, Robotics, Instrumentation, or
related engineering disciplines.
2-5 years of experience in customer support, field service engineering, commissioning, or
maintenance roles.
Experience in marine technology, ROV systems, underwater robotics, automation, or industrial
equipment is preferred.
Technical Skills & Competencies :
Technical Competencies:
Strong knowledge of electrical and electronic systems.
Hands-on experience in troubleshooting power systems, control systems, sensors, actuators, and
communication networks.
Ability to interpret electrical schematics, wiring diagrams, and technical documentation.
Experience in system integration, testing, and commissioning.
Knowledge of embedded systems, software interfaces, and industrial communication protocols.
Ability to perform field diagnostics and repair activities independently.
Behavioural Competencies:
Strong customer focus and service-oriented approach.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal skills.
Ability to work independently in challenging field environments.
Strong coordination and teamwork skills.
Willingness to travel for customer support and offshore activities.
Required Skills
Customer Support Automation Commissioning troubleshooting Marine Technology Robotics Electronics
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
AutomationInstrumentationCustomer SupportTechnical SupportTroubleshootingCommunication protocolsFunctional TestingRoboticsTechnical DocumentationService Engineering