Senior Engineer - Communication

Job Description Senior Engineer - Communication (CCTV / ACS /

PAVA / Telephone Systems)

Experience: 5 to 10 Years

Location: Goa, India

Department: IT / ELV

Systems Work Type: 24x7x365 Shift Support

Position Overview

The Senior Engineer (CCTV / ACS / PAVA / Telephone) is responsible for the installation, configuration, monitoring, and maintenance of ELV systems including CCTV, Access Control Systems, Public Address & Voice Alarm (PAVA), and PBX Telephone solutions. The role requires strong technical knowledge, hands-on expertise, and the ability to ensure system uptime, compliance, and operational efficiency across a large infrastructure environment.

Key Responsibilities

1. CCTV & Access Control Systems (ACS)

Installation, Configuration & Maintenance

• Install, configure, and maintain CCTV cameras, NVRs, servers, and Milestone VMS applications.
• Install and maintain ACS readers, controllers, field devices, RTC/CDC units, and AC2000 application.
• Configure, test, and maintain offline devices for CCTV and ACS.Monitoring & Operations
• Monitor CCTV/ACS applications, IT alarms, and services to ensure uninterrupted operations.
• Maintain proper camera positioning and ensure complete coverage of all critical interior and exterior areas.
• Ensure all CCTV/ACS devices remain active, healthy, and in optimal working condition.

Troubleshooting & Support

• Diagnose hardware/software faults and replace defective components when required.
• Provide technical support for installations, preventive maintenance, and breakdown repairs as per SLA.
• Maintain daily backups, performance checks, and incident/problem registers.
• Ensure timely resolution of complaints and operational issues.

Process & Compliance

• Follow ITIL processes for Incident, Change, and Problem Management.
• Maintain logs, documentation, and incident reports.
• Ensure spare-part availability and inventory readiness.

2. PAVA (Public Address & Voice Alarm Systems)

Monitoring & Operations

• Monitor PAVA systems remotely for alarms, failures, and performance issues.
• Ensure proper synchronization, scheduling, and functioning of PAVA announcements.

Configuration & Change Management

• Oversee upload/download of configuration changes performed by L3 engineers.
• Implement system changes and prepare PIR (Post Implementation Report).
• Prepare CIR (Corrective Incident Report) for critical issues.

Support & Coordination

• Serve as the primary point of contact with OEMs/vendors for troubleshooting and escalations.
• Handle incident troubleshooting, service request fulfilment, and change/problem management.
• Update, track, and resolve tickets related to PAVA operations.

Reporting & Compliance

• Prepare and submit daily/weekly reports to customers and key stakeholders.
• Communicate outage details promptly to relevant teams.
• Identify EOL/EOSL components in the PAVA environment.

3. Telephone / PBX Systems (Alcatel-Lucent)

Installation & Configuration

• Install, configure, and maintain Alcatel-Lucent PBX systems.
• Configure IP phones, digital phones, SIP extensions, voicemail, hunt groups, IVR, call forwarding, etc.

Operations & Maintenance

• Perform system upgrades, database maintenance, and backup/restore operations.
• Troubleshoot call drops, voice quality issues, and network-related telecom problems.

Vendor Coordination & User Support

• Coordinate with telecom providers for line activation, faults, and service availability.
• Provide first-line support to users and conduct training for phone features.
• Maintain documentation including wiring diagrams, port details, and extension lists.

Security & Standards

• Ensure compliance with call recording policies, telecom standards, and organizational security policies.

4. General Responsibilities

• Work in a 24x7x365 shift environment as per operational requirements.
• Maintain all ELV systems in a clean, secure, and compliant state.
• Support cross-functional teams and provide assistance to technicians as required.
• Maintain strong documentation practices for all systems and activities.

Required Skills & Technical Competencies

Technical Knowledge

• CCTV: Milestone VMS, IP Cameras, NVR/Server maintenance
• ACS: AC2000, hardware controllers, readers, RTC/CDC
• PAVA: System monitoring, vendor escalation, configuration management
• Telephone: Alcatel-Lucent PBX, SIP, VoIP, IVR
• OS: Windows, Linux fundamentals
• Networking basics: LAN/WAN, IP addressing, ONVIF standards
• Strong troubleshooting, analysis, and documentation skills

Soft Skills

• Excellent communication and coordination abilities
• Strong problem-solving and decision-making skills
• Ability to work under pressure and meet SLAs
• Team support and stakeholder engagement

Education

• Bachelors Degree or Diploma in Electronics / Electrical / Computer Science / IT or related field.