Senior Engineer - Cloud & Infra Management
LTM · Hyderabad · onsite · Posted 1d ago
Undisclosed8–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Workforce Management WFM Manager Role Purpose To own workforce planning capacity management forecasting scheduling and staffing strategy for the 24x7 sales operation while ensuring the business remains adequately staffed to achieve client commitments
Responsibilities
- Forecast callchat demand and staffing requirements
- Build monthly weekly and daily staffing plans
- Create and manage rosters across 24x7 operations
- Manage shrinkage planning and staffing optimization
- Drive occupancy utilization and staffing efficiency
- Partner with Operations Managers and Leadership Teams
- Publish workforce reports and business insights
- Identify staffing risks and mitigation plans
Requirements
- 8 years in Workforce Management or Contact Center Operations
- Strong experience in forecasting capacity planning and scheduling
- Experience supporting 24x7 global operations
- Strong stakeholder management and reporting skills
- Advanced reporting and workforce planning capabilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
contact centerWorkforce Managementbusiness insightsCapacity managementGlobal OperationscloudStakeholder ManagementoperationsSalesworkforce planningForecasting