Senior Engineer, Cloud Engineering - R01570290
Brillio · Bengaluru · onsite · Posted 51d ago
Undisclosed4–6 yrsfulltimeSourced from
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About this role
Senior Engineer, Cloud Engineering
Job requirements
- Provide Level 1 technical support to end users via phone, email, chat, and ticketing tools, ensuring timely and accurate incident resolution within agreed SLA timelines
- Log, categorize, prioritize, and resolve incidents, escalating unresolved issues to Level 2 or Level 3 support teams as appropriate
- Fulfill service requests such as password resets, account provisioning and deprovisioning, Microsoft 365 application support, VPN access, software installations, printer support, and access management, adhering to established processes and policies
- Troubleshoot issues related to Windows operating systems, Microsoft Office applications, Outlook, Teams, OneDrive, and productivity tools across laptops, desktops, mobile devices, printers, and peripherals
- Assist users with remote connectivity and collaboration tools, ensuring seamless access and functionality
- Maintain and update knowledge base articles, FAQs, and troubleshooting documentation, actively contributing to process improvements and automation initiatives
- Deliver excellent customer service by communicating effectively with stakeholders, providing regular status updates, conducting follow-ups, and ensuring customer satisfaction
- Adhere to ITIL-based Incident, Request, Problem, and Change Management processes, maintaining compliance with information security, data privacy, and accurate documentation of all support activities
- Windows 10/11 administration
- Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
- Active Directory user management
- Azure Active Directory (Azure AD / Entra ID) basics
- VPN and remote access support
- Experience with ticketing tools such as ServiceNow, Jira, Remedy, or Freshservice
- Basic networking concepts including DNS, DHCP, and TCP/IP
- Intune or Endpoint Manager administration
- Exchange Online administration
- Multi-Factor Authentication (MFA) management
- Device management and asset tracking
- PowerShell scripting basics
- Bachelors degree in Computer Science, Information Technology, Electronics, or a closely related discipline
- Relevant certifications such as ITIL Foundation, Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, or CompTIA Network+ are preferred
Experience Range: With 4 to 6 years of experience in IT Service Desk, Help Desk, or Technical Support roles, including supporting enterprise end users Key Responsibilities:
Required Skills:
Preferred Skills:
Desired Qualifications:
Additional Information: Willingness to work in rotational shifts and provide support during weekends or holidays if required. Availability for on-call support based on business needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
VPNAutomationTechnical SupportDNSActive DirectoryWindowsComputer NetworksApplication SupportInformation SecurityMicrosoft
About Brillio
Brillio
IT Services & Consulting
3.7k+
employees
2014
12 years old
Dallas, US state of Texas
CU
About
Brillio offers comprehensive digital transformation services, focusing on customer experience, AI, and product engineering to drive business innovation.
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