Senior Engineer - AIOps

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role As a Senior AIOps Engineer, you will be a hands-on practitioner at the intersection of application development, platform engineering, and AI-driven operations, delivering intelligent, automated solutions that measurably improve client outcomes. You will own the end-to-end execution of AIOps, Application Development, and DevOps workstreams – designing and building modern applications, cloud-native services, CI/CD pipelines, and AI-powered operational workflows that drive reliability, efficiency, and velocity This is a delivery-focused, client-facing role where you will work directly with client teams to implement solutions, translate requirements into working systems, and bring AI-accelerated practices to every stage of the development lifecycle. You will collaborate across engineering, operations, and consulting teams – contributing to a culture of continuous improvement, responsible AI adoption, and engineering excellence.

Required Skills

• AI Development: + AI adoption for development & operations activities + AI-accelerated development using tools such as Claude, ChatGPT, Cursor, GitHub Copilot, etc. + AIOps platform design & implementation + AI/ML model integration for Ops use cases + RAG (Retrieval-Augmented Generation) development + Agentic AI / autonomous workflow development
• Platform & Application Engineering: + Cloud: AWS or Azure (preferred); GCP considered + Computing / Networking Services + Database / Storage Services + Serverless concepts / Deployments
• DevOps: + CI/CD: GitLab, GitHub Actions, Azure DevOps, Jenkins, etc. + Infra Automation: Terraform, CloudFormation, Bicep, Pulumi, etc. + Containers: Docker, On-Prem K8s, EKS, AKS, Helm, etc. + Observability & monitoring toolchains

Programming Skills

• Languages (any one or two): Java / .Net, Python, Go, C#, JavaScript
• Frameworks (any one or two): Angular, React, Vue.js with NodeJS
• Databases: Relational (Postgres, MySQL, Oracle, etc.) and NoSQL (MongoDB, Amazon DynamoDB, Cassandra, etc.)
• Back-end development and basic microservices implementation
• Data (any one or two): Data Migration/Modernization, Data Engineering, DataOps / MLOps, etc.

Job Responsibilities

• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Designs, builds, and operationalizes AIOps platforms that automate event correlation, anomaly detection, and incident remediation across client environments.
• Develops and integrates AI/ML models into operational workflows — including predictive alerting, root-cause analysis, and capacity forecasting.
• Architects and implements RAG pipelines and Agentic AI workflows to augment operations team productivity and reduce MTTR.
• Follows the AI Development Lifecycle (AIDLC) — from problem framing, data readiness, and model selection through to integration, testing, deployment, and monitoring of AI- powered solutions.
• Actively uses AI-accelerated development tools such as Claude, ChatGPT, Cursor, and GitHub Copilot to improve coding velocity, test coverage, documentation quality, and solution design.
• Builds and maintains CI/CD pipelines and infrastructure-as-code templates to support automated, repeatable deployments across cloud and hybrid environments.
• Manages and optimizes containerized workloads on Kubernetes (EKS, AKS, or on-prem), ensuring high availability and operational efficiency.
• Supports observability strategy — defining metrics, logs, and traces standards and integrating AI-driven insights into monitoring dashboards.
• Improves operations by conducting systems analysis; recommending changes in policies, tooling, and engineering procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; readingprofessional publications; maintaining personal networks; participating in professional organizations.
• Supports and develops software engineers by providing advice, coaching, and educational opportunities.

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster Presidio EEO Policy Statement is available here: https://www.presidio.com/careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.