Senior End User Hardware Subject Matter Expert (SME)
Solventum · Bengaluru · onsite · Posted 59d ago
Undisclosed8–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are seeking a highly skilled Subject Matter Expert (SME) with deep technical expertise in end-user hardware and global asset management practices. This role requires hands-on experience with managing enterprise-level hardware environments and be a technical authority for end-user hardware, including laptops and desktops.
Responsibilities - Deep technical knowledge of PC and desktop hardware, current protocols, operating systems, and industry standards.
- Provide advanced troubleshooting and root cause analysis for hardware across diverse.
- Supporting global team with a specific focus on international locations (outside North America).
- Supporting the selection of global hardware catalogs.
- Maintaining the health and accuracy of our Hardware Asset Management Inventory.
- Supporting the testing and implementation of new hardware models.
- Participating in projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
- Working with internal customers to determine and validate hardware specifications.
- Participating in the design, implementation, and support of a varied portfolio of global Hardware solutions that meet business requirements and are aligned to security and operational standards.
- Consulting with clients on emerging technology and/or existing solutions.
- Developing and maintaining vendor relationships with top technical experts.
- Maintaining and broadening skills/expertise in different technology areas, staying in touch with changing technologies.
- Bachelor's degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND
- 8 years of IT experience
- 5 years supporting
Additional qualifications that could help you succeed even further in this role include:
- Oversee global hardware lifecycle management, including procurement, provisioning, imaging, deployment, and retirement.
- Hands-on experience with Hardware Asset Management tools (preferably ServiceNow HAM Pro).
- Scrum Master Certification
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
AutomationScrumAsset ManagementBusiness RequirementsBrandingHardware Asset ManagementRoot Cause Analysis3mdomestic traveldeploymentHealthcareOperating SystemsProcurementClient SatisfactionLegalcomplianceData Science
About Solventum
Solventum
Minnesota City
US
About
KCI Medical India Private Limited
Industries
Health CareMedicalPersonal Health
Employee ratings
19 reviews
4.4/ 5
Culture
4.5
Career growth
3.7
Work-life
4.6
Find them on