Senior E-commerce Operations & Inventory Manager

Role & responsibilities

- Take end-to-end ownership of e-commerce operations across Shopify and marketplaces like Myntra or Nykaa Fashion. Manage listing and updation.

- Manage the complete order lifecycle order processing, quality checks, packing, dispatch and delivery.

- Ensure the right product, size, colour and quantity reaches the customer accurately and on time.

- Manage returns, exchanges, cancellations and RTOs, ensuring timely resolution and inventory updates.

- Oversee customer queries related to orders, delivery, returns and exchanges and ensure a high-quality customer experience.

- Own inventory management and planning at SKU and size level.

- Monitor sales trends, fast-moving and slow-moving products, and proactively identify upcoming stock-outs.

- Plan replenishment, production and purchase requirements based on sales velocity, seasonality and available inventory.

- Coordinate closely with production teams, vendors and logistics partners to ensure timely availability of stock.

- Maintain operational MIS and use Excel/Google Sheets and data to make informed decisions.

- Identify operational gaps, solve problems independently and continuously improve processes.

- Lead and manage the operations team, ensuring accountability, accuracy and timely execution.

Preferred candidate profile

- Prior experience in apparel/fashion e-commerce or D2C is essential.

- 3-4+ years of relevant experience in e-commerce operations, inventory, fulfilment or supply-chain operations.

- Experience managing apparel inventory, SKU/size-level planning and order fulfilment.

- Strong understanding of Shopify and/or major e-commerce marketplaces.

- Experience managing or leading an operations team.

- Strong Excel/Google Sheets and analytical skills.

- Excellent follow-up, coordination and problem-solving abilities.

- Strong communication skills with customers, vendors, production teams and logistics partners.

- Someone who is self-motivated, proactive and comfortable working under pressure.

- Most importantly, someone who takes ownership and does not wait to be told what needs to be done.

We are looking for someone who can think one step ahead anticipating inventory requirements before stock runs out, identifying operational problems before they affect customers, and ensuring that the entire backend of the business runs smoothly.

The objective is simple: one senior person who can take ownership of MASU's complete e-commerce operations and build a reliable, efficient and customer-focused operations function.

Perks and benefits

Leave Encashment & Phone Reimbursement