Senior E-commerce Operations Executive

Job Responsibilities Marketplace Operations

• Manage daily operations on Amazon Seller Central and Flipkart Seller Hub
• Track orders, dispatch status, cancellations, returns and customer issues
• Maintain listing hygiene across marketplaces
• Update product titles, descriptions, images, pricing, offers and stock status
• Coordinate with marketplace support teams for issues, claims and escalations
• Support campaign execution, deal participation and pricing updates
• Monitor account health, order defect rate, return rate and fulfilment performance

Quick Commerce Operations

• Coordinate operations across Zepto, Blinkit, BigBasket, Swiggy Instamart and other quick commerce platforms
• Track SKU availability, stock movement and replenishment requirements
• Coordinate with platform teams for listing updates, pricing, promotions and inventory visibility
• Monitor fast moving SKUs and avoid stockouts
• Share daily quick commerce sales and inventory reports

Shopify and D2C Operations

• Manage end to end Shopify backend operations
• Track website orders, payments, inventory and fulfilment status
• Coordinate product uploads, pricing updates, discount codes and stock updates
• Monitor top selling SKUs, low stock SKUs and slow moving products
• Coordinate with logistics partners for dispatch, delivery and returns
• Maintain clean product data across the Shopify store

Inventory and Warehouse Coordination

• Coordinate with warehouse team for product dispatch and stock movement
• Track inventory across marketplaces, Shopify, quick commerce and B2B orders
• Maintain SKU level stock reports
• Raise alerts for low stock, overstock and dead stock
• Coordinate packing, dispatch, inward and outward stock movement
• Ensure inventory data is updated accurately across all platforms

B2B Order Management

• Manage B2B order processing and coordination
• Track bulk orders, distributor orders, institutional orders and partner orders
• Coordinate pricing, availability, dispatch and delivery timelines
• Maintain B2B order records and payment follow ups with the concerned team
• Support documentation required for dispatch and reconciliation

Reporting and Data Analysis

• Prepare daily sales, inventory, order and return reports
• Track top SKUs, low performing SKUs and platform wise performance
• Use Excel for VLOOKUP, Pivot Tables and basic data analysis
• Share insights on stockouts, returns, cancellations, delayed dispatches and claims
• Maintain dashboards for marketplace and Shopify performance
• Support marketing and leadership team with operational data

Returns, Claims and Reconciliation

• Track returns, RTOs, damaged products and customer claims
• Coordinate claim reconciliation with Amazon, Flipkart and other platforms
• Follow up for pending claims, payment mismatches and deductions
• Maintain records of marketplace deductions, penalties and recoveries
• Work with finance team for payout reconciliation and reporting