Senior Domain Manager End User Support

Job Purpose

Mobile Device Management (MDM) system, ensuring deployment and lifecycle management of mobile devices

Configure, monitor, and troubleshoot mobile devices, ensuring they are compliant with organizational security policies

Implement and enforce mobile security policies, including encryption, remote wipe performed on devices

Mobile device management best practices and troubleshooting

Monitor and analyze device activity to detect and mitigate any security threats or policy violations

Maintain up-to-date documentation of mobile device configurations, security protocols, and troubleshooting procedures

Provide reports on device compliance, security incidents, and other related metrics

Provide technical support for users with device-related issues and ensure minimal downtime.

Deploy and manage software applications, patches, and updates across all devices.

Develop, implement, and maintain policies and procedures for device management, security, and incident response

Regularly monitor devices for compliance and generate detailed reports on device health, status, and security.

Enforce security policies on devices, ensuring compliance with internal and external regulations. Implement encryption, remote wipe, and other data protection techniques.

Configure, deploy, and manage mobile devices, laptops, desktops, and other endpoints using modern device management platforms (e.g., Microsoft Intune)

Duties and Responsibilities
A-Minimum required Accountabilities for this role

Engineering / Computer Graduate with 3-5 years of Information / Cyber Security Experience

B-Additional Accountabilities pertaining to the role

Relevant Security Certifications like CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Good to Have)

Key Decisions / Dimensions

Strategic Decisions

Day to day actions (e.g., Policy Creation, Finetuning, Scheduling tasks).

Define the problem clearly

Security Audits preparedness

Major Challenges

Managing diverse device ecosystems including Windows, macOS, iOS, Android, and BYOD devices across the organization

Ensuring endpoint security compliance while maintaining user productivity and experience

Handling device enrolment, provisioning, and configuration issues across multiple platforms

Managing security policies, conditional access, and identity integration with Azure AD / IAM systems

Protecting corporate data on personal and remotely accessed devices

Addressing OS compatibility issues, frequent updates, and patch management challenges

Monitoring and responding to security threats such as malware, unauthorized access, phishing, and data leakage

Troubleshooting synchronization, application deployment, and connectivity issues for remote users

Maintaining compliance with organizational policies, audit requirements, and regulatory standards

Required Qualifications and Experience
a)Qualifications

Engineering/Computer Graduates with relevant security experience of 3-5years
b)Work Experience

Engineering / Computer Science Graduate with 35 years of experience in Information Security / Cyber Security

Relevant security certifications such as CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Good to Have)

Hands-on experience with Mobile Device Management (MDM) / Unified Endpoint Management (UEM) tools such as Microsoft Intune, VMware Workspace ONE, or MobileIron

Strong knowledge of:

Windows, macOS, iOS, and Android device management

Endpoint security and compliance policy implementation

Azure Active Directory (Azure AD) / Identity and Access Management (IAM)

Experience with:

Device enrolment and provisioning technologies such as Windows Autopilot, Apple DEP/ABM, Samsung Knox, etc.

Application deployment, software distribution, and patch management

Conditional Access policies and security baseline configuration

Endpoint monitoring, compliance reporting, and troubleshooting

Security policy enforcement for corporate and BYOD environments

Familiarity with endpoint protection and security tools such as Microsoft Defender, CrowdStrike, or similar solutions

Understanding of Zero Trust security principles and endpoint hardening practices

Experience in incident handling, root cause analysis, and remediation related to endpoint or device security

Strong analytical, troubleshooting, and communication skills with the ability to work in cross-functional teams
c)